Anil Kumar
Cheeka
Summary
Insightful Operations Associate offering 2.5 years of hands-on experience maintaining cordial relationships with company’s clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with attitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Operations Associate
21K School
04.2022 - Current
- Creating and maintaining long-lasting relationships with partners
- Nurturing the leads and understanding their issues inside out
- Update CRM promptly and prepare reports regularly
- Establishing expertise about the product/service being inquired about
- Ensuring that account issues are documented, resolved, and followed up with
- Planning and executing cold outreach in the form of emails and calls to attract new leads Assisting partners with a knowledge base of information regarding other concerns, questions, or issues they may be experiencing.
Business Development Executive
Byjus Think and Learn Pvt. Ltd.
12.2021 - 02.2022
- Contact potential customers
- Connect with students and parents across the country
- Manage sales pipeline and close deals to meet or exceed sales targets
- Conduct product demonstrations and presentations to potential customers
- Collaborate with cross-functional teams to improve customer experience and drive business growth
- Set up meetings, and counsel the students on learning pedagogies and BYJU'S personalized learning journey.
- Listened to customer needs to identify and recommend the best products and services
Product Marketing Specialist
Dayjoy Marketing Private Limited
01.2021 - 11.2021
- Worked as a Product Marketing Specialist / Business Development
- Developed USPs for the company to help them drive their sales
- Social media advertisement to create brand awareness about Dayjoy
- Learnt skills like Product Vision, Customer Insight, Leadership, and Network Marketing.
Education
Master of Business Administration, Finance/ Marketing -
Chandigarh Business School Of Administration
07.2021
Graduation, Bachelor of Commerce -
Kurukshetra University
05.2019
Skills
- Power BI
- Business-to-Business (B2B)
- Corporate Communications
- Customer Insight
- Public Relations
- Easily Adaptable
- Strategic Planning
- Presentation
- Leadership
- Operations
- Key Account Management
- Client Relationship Building
Accomplishments
- Develop relationships with 50+ new clients.
- Consistently maintained high customer satisfaction ratings.
- Created a highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Google Digital Garage
- Power BI Workshop
- Marketing Foundations
- Content Marketing Basics
- Business Finance Foundation
Interests
- Exploring Lands
- Health/ Fitness
- Learning
Timeline
Business Operations Associate
21K School
04.2022 - Current
Business Development Executive
Byjus Think and Learn Pvt. Ltd.
12.2021 - 02.2022
Product Marketing Specialist
Dayjoy Marketing Private Limited
01.2021 - 11.2021
Master of Business Administration, Finance/ Marketing -
Chandigarh Business School Of Administration
Graduation, Bachelor of Commerce -
Kurukshetra University
Languages
English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
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