Summary

Overview

Work History

Education

Skills

Personal Information:

Training

Accomplishments

Timeline

Anil Kumar B

Bangalore

Summary

8 yrs. of professional experience in Desktop Administration, Active Directory, Hardware and Networking. Good team player, strong ability of learning, enterprising, highly responsible, flexible and well-mannered Good oral and written communication skills with strong analytical, problem solving and organizational abilities.

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.

Overview

years of professional experience

Work History

Support Engineer

Logixhealth Soulation pvt ltd

10.2022 - Current

A support engineer, also known as a technical support engineer, provides technical support to customers and internal teams
Their role involves a variety of tasks, including:
Mobile Device Management, MFA Configuration in End User System
Microsoft O365, One Drive, Share Point, Digital Certificate configuration on end user systems
Responsible for assets management & inventory includes systems, Laptop's, Office IT equipment
Audio& Video Conferencing equipment management
Ensure & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room
Installing and Configuring VPN's on end use systems
Troubleshooting basic Network related issues and WIFI issues
Diagnose and quickly resolve a wide range of windows applications and networking problems to help minimize downtime
Troubleshooting network Connectivity in a LAN/WAN environment
Requesting and Coordinating Vendor support
Install, Upgrade, support and troubleshoot windows 10 and Microsoft Office versions and any other authorized desktop applications
Performs general preventative maintenance tasks on Computers, laptops, Printers and any other authorized peripheral equipment and office AV equipment
Perform both onsite and remote help Desk tasks end-to-end
Upgrading Operating system in users' laptop and desktop
Troubleshooting issues by administering on client machines remotely using remote desktop (RDP)

IT Engineer

Globiva Service pvt ltd

11.2021 - 10.2022

Install and configure Hardware, software, networking and computer systems
Troubleshoot and resolve issues with software or hardware and basic networking issues
Coordinate and manage system procurement and the corporate asset management lifecycle
Work with users to resolve technology issues and fulfill requests
Ensure central management of corporate assets to ensure configurations, patching, upgrades, backups and system
maintenance occur as needed
Act as a central point of contact for enterprise applications including corporate email
Assist People Operations with onboarding and off-boarding support
Own the implementation, administration, support and compliance to security policies for each toolset
Develop and maintain documentation of operational processes
Manage system health and operational lifecycle of technologies in use
Join our collaborative Engineering, Product, and Design team and provide a valued voice as we scale our team and culture
culture Microsoft 365 Knowledge
Execute, Mange, and lead office 365 migrations for Microsoft external client (Small business client 10- 500 users)
Troubleshoot and customize office 365 application including word, excel, one note, skype for business, outlook, power point and Microsoft access)
Exchenge/Office 365 support, Maintenance, and administration (Account Provisioning, Migration from exchenge to office 365, distrbutraion group creation)
Office 365 Mails Configuration is IOS and Android devices

System Executive

Pousse Management Services Pvt

08.2019 - 09.2020

To Configure and setup computer and applications
Experience with supporting sites through remote controlling
Willing to be relocated anywhere in a state of karnataka
Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, Courteousness, and creativity
To be assist for controlling software licence and auditing licence every one year (Server Licence, windows, Microsoft 365, Autodesk, Adobe, Firewall and more)
Experance with supporting 365 products
Talk a bit on Email support, SharePoint and MS Teams
Maintenance and support of pc, notbook and printers
To order and replace computer parts as required by email
To provide support, including procedural documentation and relevant reports
To follow diagrams and written instrucation to repair a fault or set up a system
To support the roll-out of new application and respond within agreed time limits to call-outs
To work continuously on a task until completion (or referral to third parties, if appropriates)
To rapidly establish a good working relationship with coustomer and other professionals, such a software developers
To conduct electrical safety checks on computer equipment
To respond within agreed time limits providing support, including procedural documentation and relevant reports
To verify and endorse sub-contractors claims and prepare information to QS for progressive claim
User administration like creations of users, locking and unlocking users accounts based on the request
Good Knowledge on VPN also VDI installations
Maintaining the SOP docs and new projects closure in time and documentations as in time

Infrastructures Supporting Engineer

ASM Enterprise Solutions (ALTEN CALSOFT LABS GROUP)