Summary
Overview
Work History
Education
Skills
Personal Information:
Training
Accomplishments
Timeline
Generic

Anil Kumar B

Bangalore

Summary

8 yrs. of professional experience in Desktop Administration, Active Directory, Hardware and Networking. Good team player, strong ability of learning, enterprising, highly responsible, flexible and well-mannered Good oral and written communication skills with strong analytical, problem solving and organizational abilities.

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.

Overview

11
11
years of professional experience

Work History

Support Engineer

Logixhealth Soulation pvt ltd
10.2022 - Current
  • A support engineer, also known as a technical support engineer, provides technical support to customers and internal teams
  • Their role involves a variety of tasks, including:
  • Mobile Device Management, MFA Configuration in End User System
  • Microsoft O365, One Drive, Share Point, Digital Certificate configuration on end user systems
  • Responsible for assets management & inventory includes systems, Laptop's, Office IT equipment
  • Audio& Video Conferencing equipment management
  • Ensure & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room
  • Installing and Configuring VPN's on end use systems
  • Troubleshooting basic Network related issues and WIFI issues
  • Diagnose and quickly resolve a wide range of windows applications and networking problems to help minimize downtime
  • Troubleshooting network Connectivity in a LAN/WAN environment
  • Requesting and Coordinating Vendor support
  • Install, Upgrade, support and troubleshoot windows 10 and Microsoft Office versions and any other authorized desktop applications
  • Performs general preventative maintenance tasks on Computers, laptops, Printers and any other authorized peripheral equipment and office AV equipment
  • Perform both onsite and remote help Desk tasks end-to-end
  • Upgrading Operating system in users' laptop and desktop
  • Troubleshooting issues by administering on client machines remotely using remote desktop (RDP)

IT Engineer

Globiva Service pvt ltd
11.2021 - 10.2022
  • Install and configure Hardware, software, networking and computer systems
  • Troubleshoot and resolve issues with software or hardware and basic networking issues
  • Coordinate and manage system procurement and the corporate asset management lifecycle
  • Work with users to resolve technology issues and fulfill requests
  • Ensure central management of corporate assets to ensure configurations, patching, upgrades, backups and system
  • maintenance occur as needed
  • Act as a central point of contact for enterprise applications including corporate email
  • Assist People Operations with onboarding and off-boarding support
  • Own the implementation, administration, support and compliance to security policies for each toolset
  • Develop and maintain documentation of operational processes
  • Manage system health and operational lifecycle of technologies in use
  • Join our collaborative Engineering, Product, and Design team and provide a valued voice as we scale our team and culture
  • culture Microsoft 365 Knowledge
  • Execute, Mange, and lead office 365 migrations for Microsoft external client (Small business client 10- 500 users)
  • Troubleshoot and customize office 365 application including word, excel, one note, skype for business, outlook, power point and Microsoft access)
  • Exchenge/Office 365 support, Maintenance, and administration (Account Provisioning, Migration from exchenge to office 365, distrbutraion group creation)
  • Office 365 Mails Configuration is IOS and Android devices

System Executive

Pousse Management Services Pvt
08.2019 - 09.2020
  • To Configure and setup computer and applications
  • Experience with supporting sites through remote controlling
  • Willing to be relocated anywhere in a state of karnataka
  • Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, Courteousness, and creativity
  • To be assist for controlling software licence and auditing licence every one year (Server Licence, windows, Microsoft 365, Autodesk, Adobe, Firewall and more)
  • Experance with supporting 365 products
  • Talk a bit on Email support, SharePoint and MS Teams
  • Maintenance and support of pc, notbook and printers
  • To order and replace computer parts as required by email
  • To provide support, including procedural documentation and relevant reports
  • To follow diagrams and written instrucation to repair a fault or set up a system
  • To support the roll-out of new application and respond within agreed time limits to call-outs
  • To work continuously on a task until completion (or referral to third parties, if appropriates)
  • To rapidly establish a good working relationship with coustomer and other professionals, such a software developers
  • To conduct electrical safety checks on computer equipment
  • To respond within agreed time limits providing support, including procedural documentation and relevant reports
  • To verify and endorse sub-contractors claims and prepare information to QS for progressive claim
  • User administration like creations of users, locking and unlocking users accounts based on the request
  • Good Knowledge on VPN also VDI installations
  • Maintaining the SOP docs and new projects closure in time and documentations as in time

Infrastructures Supporting Engineer

ASM Enterprise Solutions (ALTEN CALSOFT LABS GROUP)
Bangalore
12.2017 - 12.2019
  • To provide 1st and 2nd desktop support; answering support queries
  • To take ownership of user problems and be proactive when dealing with user issues
  • Respond to enquiries from staff and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Administer Hardware maintenance for all desktop IT equipment
  • Assists in maintaining the operating system and security software utilized on the network
  • including the addition of new users to the network and establishment of rights and privileges
  • Handle daily technical support activities on desktop support, data network and server management
  • Grow clients and communicate to Account Manager by determining new opportunities
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Train end users on usage of computer hardware and software
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
  • Oversee and update assigned support service requests

IT Managed Service Desk Engineer

HCL Service Limited L2
01.2015 - 11.2017
  • Maintenance of client systems running with different O.S like Windows XP/7/8 and along with their network issues
  • Creating local User, Domain User, Organizational units and changing local group policies according to management approvals
  • Maintaining local file servers and creating network drives for using the resources of Server to client systems and applying access (Read only/Read and Write) for users to access the shared folders
  • Give Online Assistance to Remote-Users for any Technical Issues
  • Closure of the calls within specified SLA to gain customer satisfaction
  • Configuring mail in end user system and providing webmail access
  • Configuring Office mail id's in user mobiles
  • Providing support for all brands of Desktops and Ring Printers and Peripherals
  • Good Knowledge on hardware and remote tools like Tight VNC
  • Providing and restricting access for USB, control panel, software installation and
  • Mailboxes for better performance of Outlook and linking their archive files in Server for safe backup
  • Installing different types of software's
  • 24/7 working environment

Education

Diploma - Electronic & Communication Engineering

V.V Sangha's Polytechnic
Bellary, Karnataka
01.2014

Skills

  • Experienced in Windows IT infrastructure as well as good command in the areas of IT Operations, Solutions, administering, installing & maintaining the Desktop, Network and Hardware
  • Helpdesk management
  • Raising ticket for internal & central issues and closing the ticket
  • Symantec Antivirus troubleshooting and patches updating
  • Maintenance of client systems running with different OS like Windows XP/and along with their network issues
  • Troubleshooting of hardware, replacement Mother board /LAN card /crimping network cables
  • Installing and configuring of windows XP servers and maintain them with regular and antivirus updates
  • Installation of Printers, Scanners, and Modems
  • Installation of Antivirus and running the Antivirus updates
  • Hardware & Networking in NIIT technology, Bellary

Personal Information:

  • Father Name: Mr. Basavaraj H
  • Date of Birth: 16-12-1988
  • Marital status: Single
  • Religion: Hindu
  • Nationality: Indian

Training

Recently completed Linux & AWS courses

Accomplishments

The outstanding contributions to the IT Infrastructure team " SPOT" award for the first quarter of 2024-205

Timeline

Support Engineer

Logixhealth Soulation pvt ltd
10.2022 - Current

IT Engineer

Globiva Service pvt ltd
11.2021 - 10.2022

System Executive

Pousse Management Services Pvt
08.2019 - 09.2020

Infrastructures Supporting Engineer

ASM Enterprise Solutions (ALTEN CALSOFT LABS GROUP)
12.2017 - 12.2019

IT Managed Service Desk Engineer

HCL Service Limited L2
01.2015 - 11.2017

Diploma - Electronic & Communication Engineering

V.V Sangha's Polytechnic

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Anil Kumar B