Summary
Overview
Work History
Education
Accomplishments
Additional Information
Interests
Timeline
Generic
Anil Kumar M

Anil Kumar M

Operations Specialist
Bangalore

Summary

Dynamic Operations Specialist with a proven track record at ANZ, excelling in process training and quality assurance. Demonstrated analytical skills and problem-solving abilities, leading to double promotions. Expert in team management and coaching, ensuring seamless broker onboarding and compliance. Committed to enhancing operational efficiency and fostering a collaborative work environment.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Operations Specialist (5.3)

Anz
07.2023 - Current
  • Based on the process knowledge I was assigned to take training to the new joiners & team members in order to spread clear knowledge about the subject
  • Had been change train to the team - where in any changes in the team was lead over by me where in the governance team will give me the input & changes in the process & I had to train the team regarding the same & ensure that everyone are on the same lane.
  • New work flow tool (ASW) came into the process which was bit complicated in the start as we were used to working through outlook but eventually we started using it & to avoid confusions in the process I developed comments to the workflow which in turn helped everyone to understand the workflow tool.
  • Started doing ATOM to the team where in sending out the productivity report to the entire team.

Senior Operations Analyst (6.2)

Anz
10.2021 - 06.2023
  • Based on the efficiency & performance got promoted to the role of 6.2 as a senior operational specialist also as per the requirement & based on my performance i was moved laterally into the team of "Broker Accreditation & On-Boarding Team" - where the job was On-Boarding & Off-Boarding of brokers.
  • This process is a maker & checker process
  • Learing about this process created me the interest to know in depth about the process like where in how the on-Boarding & Off-Boarding takes place how the profile are created, what all the applicant needs to follow in order to be a broker.
  • This process was vast as the decision has to be taken based on situation which was a challenge as the days passed eventually started understanding the process in detail.
  • We have to be assisting the broker through out the ANZ journey as a broker which involves (On-Boarding, Maintainance & Off-Boarding of the brokers)
  • After working as maker in the process for almost a year i was assigned to do the checker role based on the quality & proficiency.
  • As a checker i started maintaining the quality of myself as well as assisted in maintaining the quality of the entire team. Assisting my colleagues in challenges that they were facing during the complicated situations. Also ensuring that the broker are having a smooth flow of business
  • The process had a flow like New requests & Transfer of broker from one aggregator to another, HR Checks & Finalisation, Maintenance & Terminations
  • Creating of profile for the brokers through which they lodge the deals.
  • Maintaince for brokers. For Ex: Changes in broker details & Resetting passwords for specific portals & helping them to run the business smoothly
  • Issuing of courses to the applicants
  • Finalising the accreditation of the broker by providing them specific codes
  • Have also been working in follow ups & enquiries in the process, which involves in updating the status of accreditation progress & following up with the governance teams regarding approvals
  • Handling escalations & clearing them within stipulated time.
  • Off-Boarding of broker based on the aggregators advise (Which would be based on adverse or non-adverse circumstances)
  • Also got an opportunity get cross skilled in HLIP Process (Home Loan Introducer Program)
  • Was a part of fun crew in creating fun activity for the team
  • Based on the performance,efficiency & quality got double promoted to the next role

Operations Analyst (6.3)

Anz
10.2020 - 09.2021
  • Started as an analyst for the process of interest margin team but based on the requirements i was moved into Home Loan Remediation Team - Where i had to remediate the customers details accordingly as requested.
  • This was a maker checker process hence after working as a maker in the process for 2 months based on the performance, quality & efficiency i was assigned as checker for the process also to send out the 2 hourly report of the entire team to the manager.

Associate Trainer

Cultfit
10.2019 - 09.2020
  • I started my career as a dance fitness trainer at cult
  • The performance review was based on the members rating where in i used to maintain 9+ out of 10
  • Based on the performance they took me into content team for creating choreography’s & made me a take auditions for new joinees

Education

Master Of Business Administration - Finance & Marketing

Presidency College
Bangalore
08.2019

Bachelor Of Commerce - Finance

St.Claret Degree College
Bangalore
07.2017

PUC - Computer Science

St.Claret Pre-University College
Bangalore
05.2014

SSLC -

St.Claret School
Bangalore
04.2012

Accomplishments

  • Have won multiple recognition awards in Rewards & Recognitions
  • Got recognition for year end team award
  • Have handled multiples escalations & ensured there is no issues to the business

Additional Information

Handled BML uplift project of 5000 cases

  • It was peak holiday period & the bulk project came in as there was a transition in the portal
  • Trained multiple cross skilled staffs (14 staffs)
  • Ensured everyone gets proper knowledge about the subject
  • Ensured everyone meets the quality
  • Ensured that daily report of everyday output is sent out
  • Completed the project within the stipulated time provided

Interests

Dancing

Trekking

Photography

Working Out

Badminton

Hogging

Cycling

Timeline

Operations Specialist (5.3)

Anz
07.2023 - Current

Senior Operations Analyst (6.2)

Anz
10.2021 - 06.2023

Operations Analyst (6.3)

Anz
10.2020 - 09.2021

Associate Trainer

Cultfit
10.2019 - 09.2020

Master Of Business Administration - Finance & Marketing

Presidency College

Bachelor Of Commerce - Finance

St.Claret Degree College

PUC - Computer Science

St.Claret Pre-University College

SSLC -

St.Claret School

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Anil Kumar MOperations Specialist