Summary
Overview
Work History
Education
Skills
Languages
Total Work Experience
Timeline
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Anil Kumar Mishra

Anil Kumar Mishra

Jaipur

Summary

Accomplished retail operations leader with an MBA in Marketing and Finance, and over 12 years of experience driving business performance in the fashion and lifestyle retail sector. Currently managing a ₹100 crore+ portfolio as Cluster Manager with one of India’s leading retail chains, overseeing multi-store operations, profitability, and team performance.

Expert in New Store Openings (NSO) and expansion initiatives—successfully executed multiple end-to-end store launches, including site readiness, staff recruitment, merchandising setup, and grand openings, ensuring smooth rollouts, and strong initial performance.

Proven track record in strategic planning, P&L ownership, customer experience enhancement, inventory control, and team development. Adept at leading large teams, optimizing processes, and delivering sustained revenue growth in highly competitive markets. Recognized for decisive leadership, operational excellence, and the ability to build scalable retail ecosystems that drive long-term success.

Overview

13
13
years of professional experience

Work History

Cluster Manager

Reliance Retail
Jaipur
12.2022 - Current
  • Oversaw end-to-end operations of multiple Reliance Trends stores within an assigned cluster, ensuring consistent execution of brand, visual merchandising, and operational standards.
  • Drove full P&L responsibility, achieving the AOP with LFL sales growth through a combination of revenue enhancement and cost-control strategies.
  • Spearheaded business expansion initiatives, identifying high-potential catchments via competitor analysis and sales data, to successfully open new stores in key markets.
  • Achieved a 95%+ sell-through rate of stock by optimizing inventory levels, improving merchandising strategies, and aligning supply with demand forecasts.
  • Improved operational efficiency and reduced costs by streamlining processes, enhancing store-level productivity, and implementing energy and resource-saving initiatives.
  • Maintained strict control over shrinkage through regular audits, staff training, and reinforcement of SOPs, significantly reducing stock loss across the cluster.
  • Controlled attrition by fostering a culture of engagement, career development, and recognition, ensuring team stability, and morale.
  • Recruited, trained, and developed high-performing store managers and team members, implementing coaching and performance management practices to build a leadership pipeline.
  • Conducted regular performance reviews, strategy meetings, and one-on-one coaching sessions to align teams with organizational goals and KPIs.
  • Ensured best-in-class customer experience across all stores by monitoring service standards, resolving escalations promptly, and conducting mystery audits.
  • Led cross-functional collaboration with HR, Finance, Marketing, Visual Merchandising, and Supply Chain to ensure seamless execution of business strategies.
  • Ensured 100% compliance with company SOPs, safety, and regulatory standards, with regular training and audits.
  • Planned and executed cluster-wide promotional events and local marketing activations, driving footfall and customer engagement.
  • Acted as a key point of escalation and resolution for complex customer service issues, consistently maintaining high customer satisfaction scoresOversaw operations of multiple Reliance Trends stores within a designated cluster, ensuring consistent execution of brand and operational standards
  • Managed daily operations across multiple retail locations for optimal performance.
  • Led team meetings to discuss strategies and improve service delivery.
  • Coordinated inventory management and stock replenishment processes effectively.
  • Developed training programs to enhance staff skills and customer engagement.
  • Drove full P&L responsibility for the cluster, maximizing profitability through cost control and revenue growth initiatives
  • Achieved and exceeded sales targets by closely monitoring KPIs and implementing targeted performance improvement strategies
  • Recruited, trained, and developed Store Managers, ensuring leadership readiness and consistent execution across stores
  • Conducted regular performance reviews and coaching sessions with Store Managers to align on goals and expectations
  • Led shrinkage control initiatives through regular audits, process reinforcement, and staff awareness programs
  • Maintained visual merchandising and brand standards while coordinating seasonal campaigns and local marketing activations
  • Monitored inventory health and worked with supply chain teams to ensure accurate replenishment and optimal stock levels
  • Resolved high-level customer escalations and maintained high customer satisfaction scores across the cluster
  • Built and managed relationships with key stakeholders across HR, Finance, Marketing, and Merchandising for smooth cross-functional operations
  • Conducted regular review and strategy meetings with Store Managers to align on business priorities and drive accountability
  • Ensured 100% adherence to SOPs, compliance protocols, and company policies at all stores within the cluster
  • Coordinated promotional events to drive customer traffic and increase brand awareness.
  • Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
  • Monitored and evaluated performance of team members to ensure quality standards were met.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented visual merchandising standards to improve store presentation consistently.
  • Monitored sales trends and competitor activities to inform strategic decisions.

Retail Store Manager

Reliance Trends
05.2017 - 12.2022
  • Managed end-to-end store operations, ensuring adherence to brand guidelines, visual merchandising standards, and operational excellence.
  • Achieved and exceeded monthly and annual sales targets, driving LFL growth through effective KPI monitoring and team motivation.
  • Maintained full responsibility for store P&L, optimizing costs, and maximizing profitability through inventory control and expense management.
  • Led a team of 15 to 30 staff members, including department supervisors and floor executives, ensuring productivity and engagement.
  • Recruited, trained, and developed store staff, implementing performance reviews, skill enhancement, and succession planning initiatives.
  • Ensured 95%+ stock sell-through by effective inventory planning, visual merchandising, and promotional execution.
  • Monitored inventory health, reduced stock aging, and coordinated with the supply chain for timely replenishment and order accuracy.
  • Maintained zero shrinkage tolerance through daily audits, CCTV monitoring, and strict compliance with security protocols.
  • Drove customer experience initiatives, maintaining high CSAT scores and resolving escalations promptly to enhance customer loyalty.
  • Controlled store attrition by fostering a positive work culture, resolving team concerns, and providing career growth opportunities.
  • Planned and executed local marketing activities and in-store promotions, increasing footfall and conversions.
  • Ensured 100% compliance with SOPs, statutory requirements, safety regulations, and internal audits.
  • Coordinated with cross-functional teams including VM, HR, and Finance for smooth store operations.
  • Prepared and analyzed daily, weekly, and monthly business reports to drive performance decisions.
  • Led daily briefings, target reviews, and team huddles to align staff with store goals and performance metrics

Department Manager

Max Lifestyle
Kanpur
01.2015 - 05.2017
  • Managed daily operations and sales of the assigned department, achieving sales and profitability targets.
  • Supervised and trained a team of 10–15 associates, ensuring excellent customer service.
  • Maintained inventory accuracy, stock replenishment, and visual merchandising standards.
  • Monitored department KPIs and implemented actions to improve sales and reduce shrinkage.
  • Resolved customer issues and ensured high satisfaction levels.
  • Supported promotional activities and coordinated with cross-functional teams for smooth operations.

Store Manager

Bharti Walmart
Najibabad
06.2012 - 12.2014
  • Managed overall store operations, ensuring smooth day-to-day functioning and adherence to company standards.
  • Achieved monthly sales targets and improved store profitability through effective inventory control and team management.
  • Controlled shrinkage and wastage through strict compliance with SOPs, regular stock audits, and staff training.
  • Led a team of 20–25 employees, including recruitment, training, shift planning, and performance management.
  • Ensured accurate cash handling, billing, daily reconciliation, and safe banking processes.
  • Delivered exceptional customer service, handled escalations professionally, and built strong local customer relationships.
  • Ensured compliance with FSSAI norms, hygiene standards, and statutory requirements for food and non-food items.
  • Executed store-level marketing, seasonal promotions, and local engagement activities to increase footfall and sales.
  • Maintained visual merchandising and planogram implementation for effective product presentation.
  • Monitored key KPIs including sales per square foot, basket size, stock turns, and shrinkage levels.
  • Coordinated with cross-functional departments such as HR, Finance, Visual Merchandising, and Supply Chain for smooth operations.
  • Conducted daily team briefings, SOP refreshers, and customer service trainings to ensure consistent performance.
  • Led a team of associates in customer service excellence.

Education

MBA - Marketing

MANGALMAY INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Noida
01.2011

Bachelor of Arts - Mathematics

VBS Purvanchal University, Jaunpur
Purvanchal Jaunpur
01.2008

XIIth - Science

UP Board
Jaunpur
01.2002

Xth -

UP BOARD
01.2004

Skills

  • Multi-Store Retail Operations Management
  • New Store Opening & Launch Execution
  • Sales Planning & Revenue Optimization
  • Team Leadership & Staff Development
  • Visual merchandising
  • Inventory Control & Shrinkage Management
  • Customer Experience & Service Standards
  • Store Audit & SOP Compliance
  • KPI Analysis & Business Performance
  • Recruitment, Training & Workforce Planning
  • Territory / Cluster P&L Ownership
  • Strategic Execution & Market Expansion

Languages

  • Hindi
  • English

Total Work Experience

13 Years 0 Month

Timeline

Cluster Manager

Reliance Retail
12.2022 - Current

Retail Store Manager

Reliance Trends
05.2017 - 12.2022

Department Manager

Max Lifestyle
01.2015 - 05.2017

Store Manager

Bharti Walmart
06.2012 - 12.2014

MBA - Marketing

MANGALMAY INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Bachelor of Arts - Mathematics

VBS Purvanchal University, Jaunpur

XIIth - Science

UP Board

Xth -

UP BOARD

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Anil Kumar Mishra