Anil Kumar P
Bangalore
Summary
Dynamic Operations Manager with 13+ years of experience at Concentrix Daksh Services, excelling in financial crime compliance and operational efficiency. Proven track record in stakeholder management and team leadership, driving performance metrics and enhancing client satisfaction. Adept at coaching employees and implementing process improvements to mitigate risks and optimize outcomes.
Overview
5
5
Languages
13
13
years of professional experience
Work History
Operations Manager, Fin Crime & Compliance
Concentrix Daksh Services
Bangalore
08.2025 - Current
- Led large teams to ensure regulatory compliance and drive operational excellence.
- Partnered with Compliance, Risk, Audit, and Business stakeholders to mitigate financial crime risks while delivering exceptional operational performance and customer outcomes.
- Supported end-to-end financial crime compliance operations across AML, KYC, KYB, CDD, EDD, sanctions screening, and transaction monitoring.
- Improved operational efficiency, client satisfaction, and risk controls through strategic initiative support and collaboration with compliance, risk, audit, and business stakeholders.
- Monitored operational processes to enhance efficiency and effectiveness by tracking productivity, quality, turnaround time (TAT), and service level agreements (SLAs) while upholding high compliance standards.
- Manage and develop high-performing teams through coaching, performance management, succession planning, and employee engagement initiatives.
- Prepare and present business reviews, compliance metrics, risk reports, and operational dashboards to senior leadership and clients.
- Establish and maintain strong client relationships by delivering operational performance, managing stakeholder expectations, and driving customer satisfaction.
Deputy Manager of Operations
Concentrix Daksh Services
Bangalore
11.2022 - 07.2025
- Supported creation and upkeep of operational guidelines for staff.
Monitored operational costs, risks, and audit activities. - Directed development and maintenance of operational guidelines for staff.Oversaw operational cost, risk, and audit activity to support control and compliance.
- Monitored daily process performance and recommended corrective and preventive actions to enhance operational efficiency.
- Reviewed daily process performance and identified corrective and preventive actions along with opportunities for improvement.
- Directed development and maintenance of operational guidelines for staff.
Oversaw operational cost, risk, and audit activity to support control and compliance. - Applied strong understanding of daily call types, including bill payments, global money transfers, disputes, online banking setup, telephone security reset, account opening and closure, and transaction queries.
- Used strong analytical and problem-solving skills to assess risk and make sound judgments across varied call types, including bill payments, global money transfers, disputes, online banking setup, telephone security reset, account opening and closure, and transaction queries.
Team Leader Operations
Concentrix Daksh Services
Bangalore
08.2019 - 11.2022
- Supervised a team of 23 employees across multiple lines of business, planned schedules, and delegated assignments to ensure adequate coverage and service demands.
- Managed team customer service strategies and merchandising efforts to foster customer loyalty and engagement.
- Coordinated resources and operations across multiple lines of business, enhancing efficiency and service delivery.- AMS- Closures, DRS(Disputes), Transaction fraud operations collection and recoveries.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reduced financial discrepancies by implementing accurate tracking and reporting measures. to minimize threats to the health and productivity of the business.
- Maintained and updated fraud analysis models to strengthen detection processes. to improve company systems.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Process Trainer for Insurance process
Concentrix Daksh Services
Bangalore
09.2017 - 08.2019
- Trained staff on insurance processes at Concentrix Daksh Services in Bangalore, enhancing operational knowledge and compliance.
- 2.1 Years
- Developed training materials for new process implementations at Concentrix Daksh Services.
- Facilitated training sessions to enhance employee knowledge and skills in operations.
- Assessed training needs by observing team performance and gathering feedback.
Adviser for Banking Operations
Concentrix Daksh Services
Bangalore
06.2013 - 09.2017
- Advised on banking operations at Concentrix Daksh Services, Bangalore.
- Gained 4.2 years of experience in banking operations, managing day-to-day tasks and ensuring compliance with banking regulations.
- Provided expert advice to clients on service options and solutions.
- Collaborated with teams to enhance customer experience and satisfaction.
- Analyzed client feedback to improve service delivery processes.
Education
Graduation (BCom) -
Mizoram University
01-2023
Higher Secondary -
Pre University, Govt PU college
01-2012
Matriculation -
Presentation English School
01-2007
Skills
- Financial crime compliance
- Operational efficiency
- Stakeholder management
- Process improvement
- Performance metrics
- Team leadership
- Client relationship management
- Analytical & Interpersonal skills
- People Management
- Operations Management
- Decision Making
- Coaching employees
Personal Information
- Date of Birth: 2022-11-27
- Gender: Male
- Nationality: Indian
- Marital Status: Married
INTERESTS:
Traveling, Listening to music, Driving
Accomplishments
- Best Team Manager Award for leading a new ad-hoc project in March 2022, 2021, and 2020, 2022, 2024 & 2025
- Top performer from T&TQ Zonal Leader 2019 with certificate and award.
- Awarded as top performer and star award for the year 2017-2018.
- Promoted as internal apprentice process trainer for extreme product knowledge in 2016.
- Star performer for the month in 2015.
BFSI Skills/Products Managed-
- KYC Fin Crime & Compliance
- Voice IB Customer Service – UK Market – Global Banking Gian
- Everyday Banking, Internet Banking, Bill Payment, Funds Transfer, Telephone Security Reset, Amend Address, Disputes, Complaints, Account Management (opening and closure)
- Insurance Claims Processing BO – UK Market – TOP UK Bank
- Claim Lifecycle – Receive Claim – Log Claim on System – Draft and Send Claim Acknowledgement to Customer – Investigate if claim is valid – Calculate Amount Due to the Customer – Payment Processing – Send Final Decision Letter – Customer Service
- Credit Rating Review – Voice OB – US Market – Dun and Bradstreet
- Outbound Call placed to List of Businesses to collect critical Intel regarding the stability and Key business metrics such as – Growth, Financial Statement, De-growth, Changes in Exec Group as “CEO, COO, CIO, CTO”
Personal Information:
- Maiden Name : Anil Kumar P
- Age : 36 Years
Languages
English
Proficient (C2)
C2
Kannada
Native
Native
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Operations Manager, Fin Crime & Compliance
Concentrix Daksh Services
08.2025 - Current
Deputy Manager of Operations
Concentrix Daksh Services
11.2022 - 07.2025
Team Leader Operations
Concentrix Daksh Services
08.2019 - 11.2022
Process Trainer for Insurance process
Concentrix Daksh Services
09.2017 - 08.2019
Adviser for Banking Operations
Concentrix Daksh Services
06.2013 - 09.2017
Graduation (BCom) -
Mizoram University
Higher Secondary -
Pre University, Govt PU college
Matriculation -
Presentation English School