ANIL KUMAR PETA
RAJAVARAM
Summary
Dynamic Branch Operations Manager with a proven track record at CSB BANK, excelling in customer relationship management and strategic planning. Adept at optimizing operations and enhancing profitability through effective team management and process improvement. Skilled in MS-Office, I consistently resolve customer issues while fostering loyalty and driving sales growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
CSB BANK
NARAYANAPURAM
02.2024 - Current
- Prepared monthly reports on branch performance metrics.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed strategies to optimize branch operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved customer complaints in a timely manner.
- Supported outside sales force in servicing and obtaining new business.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Relationship Officer
AXIS BANK
ELURU
06.2022 - 01.2024
- Prepared monthly reports on branch performance metrics.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed strategies to optimize branch operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved customer complaints in a timely manner.
- Supported outside sales force in servicing and obtaining new business.
- Established and built customer relationships through targeted outreach and initiatives.
Teller
HDFC BANK
Vijayawada
02.2020 - 06.2022
- Provided exceptional customer service while accurately processing routine transactions.
- Delivered exceptional service to customers in person or over telephone.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed wire transfers for customers both domestically and internationally.
Junior Relationship Executive
Muthoot Finance Ltd
Koyyalagudem
06.2016 - 01.2020
- Cash handling, Input RTGS & NEFTS & Fund Transfer And other Front office transactions
- Creating KYC and handle complete Gold Loans Disbursement as per process
- High Customer Service and ensure gold loans disbursal’s and service in TAT
- Complete knowledge on norms and procedures to follow in gold loans disbursal and service
- Focus on Sales by generating leads from referrals from walk in customers on Saving & Current accounts
- Focus on Cross Sales in generating leads on, Life Insurance Business, Travel Cards and Forex Transactions by referrals from Walk in Customers and Key Customers in Catchment
- Expert in Gold loan appraisal and learn the process of Gold Loan Sanction as per process laid down by company
- Responsible for, Strong Room Keys maintenance and Strong Room Operations
Education
Post Graduation(M.B.A) - Finance&Marketing
JNTU Kakinada
NOVA COLLEGE OF ENGINEERING AND TECHNOLOGY01.2015
Graduation (B. Com) -
Rayalaseema University
01.2013
Intermediate -
Board of Intermediate Andhra Pradesh
01.2010
SSC (10th) -
Board of Higher Secondary
01.2008
Skills
- Customer Interaction
- Branch operations
- Customer relationship management
- Sales support
- Team management
- Strategic planning
- Regulatory compliance
- Operational efficiency
- Process improvement
- Employee training
- Co-ordination
- Customer Service Skills
- Problem-solving
- MS-Office
- Tally 90
- Windows98
- Windows XP
Disclaimer
I hereby declare that all the particulars furnished above are true and correct to the best of my knowledge.
Languages
- English
- Telugu
Personal Information
- Father's Name: Venkatrao
- Date of Birth: 03/24/93
- Gender: Male
- Marital Status: Unmarried
Certification
IRDA
Timeline
Branch Operations Manager
CSB BANK
02.2024 - Current
Branch Relationship Officer
AXIS BANK
06.2022 - 01.2024
Teller
HDFC BANK
02.2020 - 06.2022
Junior Relationship Executive
Muthoot Finance Ltd
06.2016 - 01.2020
Post Graduation(M.B.A) - Finance&Marketing
JNTU Kakinada
Graduation (B. Com) -
Rayalaseema University
Intermediate -
Board of Intermediate Andhra Pradesh
SSC (10th) -
Board of Higher Secondary
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