Strategically driving the IT organization as per the Industry standards & compliance., Experience managing the IT infrastructure Operations & projects in a diverse environment, spread across multiple locations globally., Proposals, recommendations to business for the infrastructure change /upgrade., Demonstrated experience to build out the IT Infrastructure from the scratch., Experience managing Global team with varied skill sets ,spread across various support tiers ( Service Desk, L2 , L3 support tiers ), Hands on approach with various technology platforms, Mentoring the team resources in regular frequency for the better productivity, Exposure to various auditing /compliance/ standards such as CMMI , SOX, ISO27001 (Experienced ITIL Implementer), Demonstrated experience working with cross functional teams .Periodic support review with stakeholders., Experience working with AOP (Annual Operating Plan) preparation .Managed budget up to $10M., Point of escalation for Infrastructure operations across the organization, Demonstrated ability to define and map project scope, specifications, project timeline, resources, and budget requirements., Excellent skills in mapping business requirements, translating it into functional specifications and developing detailed requirements and delivery plan by interacting with all the stakeholders., Understand the needs of the users to define product requirements and process that would result in great Customer Experience and delight., Leadership and team building skills; ability to identify and motivate the teams in achieving high levels of productivity and quality.