ANIL KUMAR SHARMA
Katra
Summary
Dynamic Room Division Manager at The Fern Residency, Katra, with a proven track record in revenue management and strategic planning. Expert in guest complaint resolution and team leadership, successfully implemented cost control measures that enhanced service quality while reducing expenses. Committed to driving customer satisfaction and operational excellence in the hospitality industry.
Overview
20
20
years of professional experience
Work History
Room Division Manager
The Fern Residency, Katra
Katra
05.2024 - Current
- Implemented cost control measures throughout the Rooms Division department in order to reduce costs while maintaining quality standards.
- Organized staff training sessions for team members in order to maintain a high level of customer service.
- Scheduled staffing levels for each shift in accordance with business demands.
- Developed and implemented systems to ensure the smooth running of the Rooms Division department.
- Provided leadership, direction and guidance to all personnel in the Rooms Division department.
- Planned promotional activities aimed at increasing awareness about hotel services amongst potential customers.
- Ensured that all guest requests were handled promptly and efficiently.
- Analyzed market trends and competitor activity in order to develop competitive strategies for pricing rooms accordingly.
- Prepared annual budget estimates for the Rooms Division department based on current trends and forecasted demand during peak periods.
- Resolved any customer complaints or issues related to the Rooms Division department in a timely manner.
- Monitored daily room occupancy rate and revenue goals as well as making appropriate adjustments when needed.
- Created reports on room availability, occupancy rates, revenue targets, expenses. for senior management review.
- Formulated strategies to increase occupancy rates and maximize profits from rooms division operations.
- Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
- Maintained an updated database of hotel room inventory including pricing information, amenities offered.
- Met with VIPs to provide specialized services.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Coached front office division on customer service standards.
- Generated leads through networking, cold calling, email campaigns.
- Maintained accurate records of all sales activities using CRM software.
- Planned promotional events such as trade shows, conferences, webinars.
- Conducted market research to assess the effectiveness of existing products and services.
- Negotiated contracts with customers while protecting company interests.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Created sales volume reports to reflect overall business trends and business vertical trends.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Front Office Manager
Fortune Park Katra
Katra
07.2022 - Current
- A wealth of customer service experience
- A focus upon branding, image and reputation
- Strong motivating ability
- Budget Planning.
- Work under any circumstances
- Currently managing and Responsible for overall Hotel Revenue strategy and implementation
- Assisting in producing business in Rooms (Increasing of ARR & ASP on OTAs as well as Offline Travel Agents.
- To maintain close liaison with Regional/Corporate Sales team and those of other Preferred hotels to ensure that the Hotel receive proper consideration, direction and support
- To analyze current and potential market/trend and coordinate all activities to maintain and increase revenue through added business volume and increased rate
- Responsible for the team member's target and their carrier growth plan
- Client Engagement
- Managing all Online Portals and Others OTA's
- Dealing with all the other offline Travel Agent Across India
- Public Relations
- Managing the Front Office Department and Operational Department
- Conducting staff performance reviews to improve operations and staff development.
- Successfully maximised revenue through excellent sales techniques, upselling and negotiation.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.
- Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in.
- Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
- Remained flexible working different shift patterns by accepting call-ins to cover shifts not filled by scheduled employees.
- Led team to exceed goals regarding mystery audits, customer comment indexes and quality evaluations.
Sales & Reservations Manager
Hotel Continent Panchvati
Katra
08.2021 - 07.2022
- Managing the Front Office & Sales Department
- Assisting in producing business in Rooms (Increasing of ARR & ASP on OTAs as well as Offline Travel Agents.
- To maintain close liaison with Regional/Corporate Sales team and those of other Preferred hotels to ensure that the Hotel receive proper consideration, direction and support
- To analyze current and potential market/trend and coordinate all activities to maintain and increase revenue through added business volume and increased rate
- Client Engagement
- Managing all Online Portals and Others OTA's
- Dealing with all the other offline Travel Agent Across India
- Public Relations
- Boosted team morale and overall sales volume by creating incentivizing sales contests.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Educated customers on available processes and services to increase sales.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Monitored sales team performance and provided training to help reach targets.
Sales & Reservations Manager
The Atrium On The Greens
Katra
04.2011 - 02.2020
- Client Engagement
- Provided effective and efficient services to guests measured through key performance metrics.
- Trained reservations team to swiftly respond to email room bookings and keep room inventories accurate.
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
- Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
- Monitored regulations on company safety, environment and employee hygiene were met to provide top-line service to customers.
- Educated staff on rates, segments and promotions to provide solid knowledgebase for when guests made inquiries.
- Oversaw group bookings and meeting room bookings to avoid scheduling mishaps by reviewing schedules daily.
Food Controller
Ken's Food Planet
Katra
03.2009 - 04.2011
- Managing/Controlling the Food cost.
- Collaborated with staff to formulate budgets and improve department revenue.
- Maintained clean, safe working environments to eliminate accident risks.
- Actively listened to customers to fully understand requests and address concerns.
- Achieved service time and quality targets.
- Inspected products and services to comply with quality standards.
- Measured and accurately processed materials to minimise wastage.
- Exceeded goals through effective prioritisation and consistent work ethic.
Restaurant Captain
Fortune Park Katra
Katra
08.2005 - 02.2009
- Maintained safe hygiene and food handling standards for full compliance.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Replenished salad and buffet bar items regularly to maintain plentiful stock and meet customer demand.
- Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
- Adhered to quality expectations and standards.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Coordinated varied shift types, utilising staff members' strengths to create cohesive service.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Anticipated and addressed guests' service needs.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
MBA - Operations Management
MANGALAYATAN UNIVERSITY
ALIGARH (U.P)07-2025
B. HM - Tourism And Hotel Management
SANGAI INTERNATIONAL UNIVERSITY
MAIPUR04-2018
Some College (No Degree) - Medical Stream
JKBOSE
Govt. Hr. Sec. School BhhellaSome College (No Degree) -
JKBOSE
Govt. High School ShadiwanSkills
- Dedicated, willingness to work hard, strong commitment towards quality of work
- Team Leadership Skills
- Knowledge in all Departments of Hotel Industry
- Worked on softwares like: IDS Next, River-5, Innkeys, Winhms, etc
- Worked on Channel Managers such as: Synaxis FX1, Staah, Asiatech, Axis Rooms, etc
- Guest booking management
- Mail management
- Service upselling
- Operations management
- Reservation management
- Front office operations
- Standard operating procedures
- Property management systems
- Revenue management
- Guest complaint resolution
- Office administration
- Multitasking Abilities
- Hotel operations
- Strategic planning and analysis
- Problem-solving abilities
- Customer satisfaction
- Concierge service
- Sales forecasting
- Market research
- Team building
- Budget planning
Hobbies and Interests
- Traveling
- Playing cricket
Languages
- English
- Hindi
- Punjabi
- Kashmiri
- Dogri
Timeline
Room Division Manager
The Fern Residency, Katra
05.2024 - Current
Front Office Manager
Fortune Park Katra
07.2022 - Current
Sales & Reservations Manager
Hotel Continent Panchvati
08.2021 - 07.2022
Sales & Reservations Manager
The Atrium On The Greens
04.2011 - 02.2020
Food Controller
Ken's Food Planet
03.2009 - 04.2011
Restaurant Captain
Fortune Park Katra
08.2005 - 02.2009
MBA - Operations Management
MANGALAYATAN UNIVERSITY
B. HM - Tourism And Hotel Management
SANGAI INTERNATIONAL UNIVERSITY
Some College (No Degree) - Medical Stream
JKBOSE
Some College (No Degree) -
JKBOSE
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