Anil Kumar V K R
Bangalore
Summary
Creative Test Lead with 15 years tracking down flaws via rigorous automated and manual diagnostic protocols. Designs novel and experimental approaches to eliminate all weakness from products by proactively uncovering flaws. Adept at employing diverse methods, including artificial intelligence and focus groups to optimally assess and improve software and hardware solutions.
Overview
15
15
years of professional experience
Work History
Senior Test Lead
Dell Technologies Pvt. Ltd
Bangalore
01.2018 - Current
- Open Manage Enterprise, Leading System Management and Monitoring Web Application release.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Optimized test cases to maximize success of manual software testing.
- Directed teams completing regression tests to support successful product development stages.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Defined, created and controlled testing environments for successful software deliverables.
- Documented testing procedures for developers and future testing use.
Test Engineer 2
Dell Technologies
Bangalore
01.2017 - 01.2018
- 14th Generation Servers, owned multiple stories in scrum during different phases of project in different generations, tested end to end and ensured there is no test miss and gaps in testing
- Tested hardware and software within sandbox environment prior to release to production.
- Tested, identified and troubleshot problems with networks.
- Reviewed, evaluated, and identified requirements for testability.
- Developed comprehensive test plans and workforce breakdown structures for complete systems.
- Trained and mentored junior engineers, providing guidance and direction.
- Monitored and evaluated engineering performance to recommend improvements.
Test Engineer 1
Dell Technologies
Bangalore
01.2015 - 01.2017
- OpenManage Enterprise Modular, owned multiple stories and tested end to end and ensure that there is no test miss and gaps in testing.
- Scheduled available resources to conduct assessments and prototype testing.
- Solved hardware and software interface issues to boost system integrity.
- Tested, identified and troubleshot problems with networks.
- Provided solutions to various technical problems of varying scope and complexity.
- Created plans for test method validation using research or field observations.
- Tracked test reports and failures determined by root cause data trends.
- Reviewed, evaluated, and identified requirements for testability.
Test Engineering Analyst
Dell Technologies
Bangalore
01.2012 - 01.2015
- Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
- Designed new automated sensors for UAT test systems.
- Created UAT system resulting in increased reliability and profitability.
- Incorporated solutions that met various project challenges and adhered to environmental and vibration requirements.
- Examined existing documents and blueprints to best update and maintain project records.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
USCTS and EMEA Tech Support Sr. Associate
Dell Technologies
Bangalore
07.2010 - 01.2012
- USCTS and EMEA Tech Support Sr
- Associate
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
Tech Support Advisor
Aditya Birla Minacs
Bangalore
09.2008 - 07.2010
- Tech Support Advisor
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Master of Computer Applications - Computer And Information Sciences
Siddaganga Institute of Techology
Tumkur08.2008
Skills
- Hardworking with high level of self-motivation; highly obsessive about duties and responsibilities, a team leader with sound integrity and ethical behavior, professionally and intellectually honest
- Ability to work & stay focused under pressure, always willing to take new responsibilities & initiatives
- Extremely analytical and business literate, ability to learn things faster
- Good data capturing and analyzing skills, Strong negotiator & Quality Oriented
- Focused & result oriented, conveying a sense of urgency and driving issues to closure
- Testing Protocols
- Regression Testing Understanding
- System Integration Testing
- Agile Environments
- Team Mentoring
- Team Engagement
- Debugging
- Defect monitoring
- Regression testing understanding
- Background in Agile environments
- Script development
- Test implementation
- Automation knowledge
- Manual test case preparation
- Decision-Making
- Teambuilding
- Teamwork and Collaboration
- Organization and Time Management
Accomplishments
- Supervised team of 22 staff members.
- Achieved 0 Customer reporting field Issues by introducing API Validation using JMeter.
- Achieved 100% by completing release task with accuracy and efficiency.
- Documented and resolved known issues which led to 0 Issues from field.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Test Lead
Dell Technologies Pvt. Ltd
01.2018 - Current
Test Engineer 2
Dell Technologies
01.2017 - 01.2018
Test Engineer 1
Dell Technologies
01.2015 - 01.2017
Test Engineering Analyst
Dell Technologies
01.2012 - 01.2015
USCTS and EMEA Tech Support Sr. Associate
Dell Technologies
07.2010 - 01.2012
Tech Support Advisor
Aditya Birla Minacs
09.2008 - 07.2010
Master of Computer Applications - Computer And Information Sciences
Siddaganga Institute of Techology
Preferences - Location
Open to all Location
Personal Information
- Positions: Test Manager, Test Principle Engineer, Test Technologist
- Total Experience: 15+ years
- Date of Birth: 01/30/84
Strengths
- Hardworking with high level of self-motivation; highly obsessive about duties and responsibilities, a team leader with sound integrity and ethical behavior, professionally and intellectually honest.
- Ability to work & stay focused under pressure, always willing to take new responsibilities & initiatives.
- Extremely analytical and business literate, ability to learn things faster.
- Good data capturing and analyzing skills, Strong negotiator & Quality Oriented.
- Focused & result oriented, conveying a sense of urgency and driving issues to closure.
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