Anil Lobo
Thane,Maharashtra
Summary
To work and grow in an organisation ,where I can actively take part in developments and learn new things through hard work and commitments.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relationship Associate
ZENTA INDIA
- The job profile: Telemarketing discover credit card for a U.S Outbound process.
- Calling work for selling credit cards to U.S Based customers.
Customer Services cum office assistant
MEGHA enterprises
Mumbai
- Order taking (FMCG and groceries)
- Receiving checker work
- Handling late delivery complaints and answering questions
- Working on Bills receivable and Bills payable on Tally package
- Handling office correspondence
- Handling day to day sales transactions
- Counter staff in spare time.
Accounts Assistant
PBMW
Mumbai
- Handling Accounts Work, Office correspondence, data entry of accounts etc.
Infinite media
Mumbai
01.2021 - 12.2024
Customer Services Associate
Sutherland Global Services
Thane, Maharashtra
04.2014 - 08.2018
- This was a calling Job for calls to customers who have booked their tickets with Air India.
- I have done reservations on liaison software like change of dates for travel, Updated their seats, their wheelchair and meal preference and also cancellation of flights for which outcalling was done and as per their needs changes done for travel dates and schedule changes as per this updated their reservations.
- Reconfirmation and delays in flight departure calling was also done.
- Preflight work was also updated.
- Calling from India included calls to Domestic customers, UK, USA, AUSTRALIA etc.
Shiv Aluminium and Glass
Mumbai
07.2013 - 01.2014
Thane
01.2013 - 05.2013
Civil Supervisor
01.2009 - 09.2012
- Maintenance job internal and external of oil and gas plant and other civil activities with crew members 10 to 20 for civil work.
- Job being holding PDO, OXY Permits as well to carry out civil activities in Oil n gas sector.
- The use of civil drawings was a challenge as I was supervised by Senior Civil Engineer and with his guidance the work was done across Oman whenever there was civil work involved.
Education
Diploma in Airlines,Travel and Tourism management - undefined
India International Trade Centre
07.1996 - 05.1998
HSC (10+2) - commerce subjects
Shri S.k Somaiya Vinay Mandir
SSC - undefined
Skills
- Communication
- Teamwork
- Problem solving
- Positive attitude
- Office clerk
Timeline
Infinite media
01.2021 - 12.2024
Customer Services Associate
Sutherland Global Services
04.2014 - 08.2018
Shiv Aluminium and Glass
07.2013 - 01.2014
01.2013 - 05.2013
Civil Supervisor
01.2009 - 09.2012
Diploma in Airlines,Travel and Tourism management - undefined
India International Trade Centre
07.1996 - 05.1998
Customer Relationship Associate
ZENTA INDIA
Customer Services cum office assistant
MEGHA enterprises
Accounts Assistant
PBMW
HSC (10+2) - commerce subjects
Shri S.k Somaiya Vinay Mandir