Anil Matta

Centralized Resource Management & Planning Lead – EY India (Assurance), PAN India

• Spearheaded the establishment of a centralized resource management and planning function, introducing structured planning to an environment previously characterized by fluctuating demand and supply.
• Developed and implemented staffing protocols based on engagement fees, complexity, and client priority, enhancing project alignment with business objectives.
• Led the nationwide implementation of Retain®, a centralized staff scheduling and allocation tool, standardizing processes across the organization.
• Drove transparency in staff allocations, ensuring equitable distribution of resources and diverse engagement experiences for team members.
• Strategically allocated staff to engagements by considering individual skills and certifications, optimizing team capabilities and project outcomes.
• Achieved optimum resource utilization and created fungible teams across the business, maximizing flexibility and efficiency.
• Provided accurate Management Information Systems (MIS) reporting, enabling informed operational decisions and supporting an Evolve operating model for sustainable, quality-centric growth.
• Actively supported partners and their teams in delivering business plans by practice, contributing to the overall success of the business unit.
• Cultivated a culture of self-accountability with a focus on financial mindfulness, leading to improved chargeability, leverage.
• Ensured timesheet compliance and effective utilization.
• Budget to Actual report and Variance in terms hours, and bi-weekly/ Monthly discussion with the leadership
• Closely worked with Finance team to Enhanced chargeability, leverage, and recovered rate.

• Worked on a project to setup the forecasting and scheduling in eWFM (aspect) with nearly 300 advisors and end to end process owner for almost 34 Accounts for a Malaysia based process
• Managing the eWFM (Aspect) Server and involved in eWFM (Aspect) implementation at base level
• Handling end to end scheduling and providing optimized schedules using eWFM (Aspect)
• Individual Client interaction at regular intervals to formulate strategies to improve Planning, seat utilization, forecasting accuracy and inputs of VOC (Voice of Customer)
• Responsible for new business scenarios and providing required HC (Head Count) using eWFM (Aspect)
• Providing value additions to the management for reducing the operational costs either by reducing of seats or routing excess manpower to other queues to ensure profitability
• Interacting with external clients on a monthly, weekly level to assess the inputs and to drill down the root cause for SLA failures
• Cross Functional Meetings with the client and stakeholders from Scheduling point of view
• Working for the schedule optimization and acting as single point of contact with Client for Scheduling and analysis
• Responsible for 7 Pool’s which has almost 28 accounts from the scheduling perspective
• Working closely with Client and Operations team for better business productivity
• Managing client Holidays Analysis and schedule creation
• Added responsibility of Solutions, Re-Sizing of the entire desk on the monthly basis
• Faculty for eWFM (Aspects) Trainings in the initiative called WFMU (WFM University)
• Certified by “Futuresoft” for the completion of account setup training in IEX R4 (latest version of IEX).

• Assigned with managing & planning of resource management & bench management of two of the major verticals BNFS & RLT
• WFM & MIS for a North American Banking Process
• Responsible/Owner for the 2nd largest LOB of the business
• Scheduling using Aspect eWFM
• Churning best set of schedules in order to have best scheduling efficiency being the core KPI
• Monitoring and resource planning for new businesses
• Schedule optimization.

• Worked on IEX Server and other tools like-CMS, CRDB etc
• Managed schedule adherence, break adherence and staffing as per contractual obligation of the clients (Program specific)
• Updating the program owners on staffing shortages and leakage on break /schedule adherence
• Follow Up with Team Leaders in regards with agent adherence
• Solving all queries & problems related to agents’ schedule for US clients
• Processing exceptions of all the agents putted by respective supervisors
• Handling adherence related issues through chats, mails & calls
• Acting as a mentor for new joiners
• Worked as a Duty Manager in the absence of Team Leader.