Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANIL NAYAK

Gurugram

Summary

An expert in billing and dispute management, adept at analyzing complex billing structures and identifying areas for improvement to increase revenue and reduce costs.A natural team player, willing to share knowledge and collaborate to achieve shared goals. I am looking for a challenging role in a dynamic and innovative organization where I can utilize my skills and experience to contribute to business growth and success significantly.

Overview

16
16
years of professional experience

Work History

Associate Manager

HCLTech
02.2024 - Current
  • Facilitated customer installation and integration with client billing platforms.
  • Conducted initial invoice reviews for new customer services to ensure accuracy.
  • Provided expertise in complex contractual billing for designated clients.
  • Reviewed credit requests and postings to streamline processes.
  • Expanded company product portfolio through collaborative team efforts.
  • Cultivated relationships with key stakeholders, improving cross-departmental communication.

Sr Billng Analyst

Rayden Interactive
Gurugram
11.2022 - 10.2023
  • Configured products according to customer specifications.
  • Utilized CPQ to generate accurate quotes with correct pricing and discounts.
  • Sent quotes to customers for review and approval.
  • Collaborated with CPQ administrators to adhere to organizational pricing guidelines.
  • Generated invoices for orders, ensuring accurate pricing and discounts.
  • Delivered invoices to customers promptly.
  • Followed up with customers to collect payments and address payment-related issues.
  • Monitored accounts receivable, coordinating with sales and finance teams to resolve discrepancies.

Billing Specialist

Accenture
01.2021 - 12.2022
  • Served as the primary contact for all billing-related inquiries.
  • Monitored accounts receivable balances, identifying and resolving any potential issues before they escalate
  • Participated in cross-functional projects and initiatives to improve billing processes and customer experience
  • Maintained up-to-date knowledge of billing regulations and compliance requirements in the EMEA region
  • Provided training and support to new team members, helping them to quickly integrate and succeed in their roles
  • Coordinated with sales and service teams to ensure accuracy in billing, aligning with contractual agreements.
  • Conducted regular audits of billing procedures, ensuring adherence to regulatory standards and preventing errors.

Assistant Manager

Genpact
06.2022 - 11.2022
  • Prepared customer statements for payment processing.
  • Followed up on payments and remittances via email.
  • Identified offsets and executed clearing processes.
  • Reconciled payments with corresponding invoices effectively.
  • Demonstrated consistent professionalism and enthusiasm in all tasks.

Senior Executive

Vodafone Intelligent Solutions
12.2018 - 06.2021
  • Updated customer records using Clarify CRM to ensure accuracy and accessibility.
  • Resolved billing concerns through effective email and text communication.
  • Investigated missing payments and implemented solutions promptly.
  • Managed refund inquiries to enhance customer satisfaction.

Team Leader Operations

Jumio India Pvt. Ltd.
05.2018 - 12.2018
  • Managed a team of over 30 members to achieve high performance and compliance.
  • Ensured adherence to client requirements and standards across all projects.
  • Developed and delivered presentations to stakeholders, highlighting key initiatives.
  • Generated comprehensive daily, weekly, and monthly reports for clients.
  • Identified training needs and conducted monthly one-on-one sessions with team members.
  • Collaborated with IT, HR, and Accounts teams to streamline processes.
  • Handled escalations effectively, providing optimal solutions to complex issues.
  • Designed strategies for team enhancement and process optimization to improve service delivery.

Support Executive

Alept Consulting
06.2017 - 04.2018
  • Executed data mapping across various Microsoft products for enhanced insights.
  • Conducted research on Microsoft education products to inform client strategies.
  • Delivered consolidated data aligned with client specifications and deadlines.
  • Maintained regular communication with clients via calls and emails on project updates.

Vodafone Intelligent Solutions
04.2014 - 05.2017
  • Optimized billing operations and managed back-office tasks to enhance efficiency.
  • Ensured adherence to SLA requirements for all operational processes.
  • Processed customer refund requests while resolving payment discrepancies.
  • Allocated missing payments to respective customer accounts promptly.
  • Set up customer payments and prepared relevant reports for management review.
  • Identified individual professional goals to optimize team output and development.
  • Enhanced accuracy of billing operations through effective system management.
  • Demonstrated strong customer service and organizational skills in managing communications.

Senior Process Associate

Infosys BPM
06.2012 - 04.2014
  • Executed daily payment processes for commercial loans, ensuring timely and accurate transactions.
  • Processed and audited wire transfer payments, checks, direct deposits, and GL accounts.
  • Updated dashboards and reconciled daily payments for precision in execution.
  • Audited process trackers and reports to maintain compliance with operational standards.
  • Sent GL sheets to stakeholders for accurate offset entries and financial reporting.
  • Coordinated with IT department to resolve process-related issues, reducing downtime.

Communication Executive

GVK Emergency Management And Research Institute
11.2008 - 06.2010
  • Documented caller information during medical, police, or fire emergencies.
  • Informed police or fire departments promptly when necessary.
  • Dispatched nearest ambulance for medical emergencies and conducted regular follow-ups.
  • Recorded victim details following comprehensive actions taken during emergencies.

Education

Bachelor of Computer Applications -

Lord Buddha Institute
Kota
07-2008

Skills

  • Telecom billing
  • Stakeholder engagement
  • Dispute management
  • Contractual billing and telecom invoicing
  • Cross-departmental communication
  • Team building

Timeline

Associate Manager

HCLTech
02.2024 - Current

Sr Billng Analyst

Rayden Interactive
11.2022 - 10.2023

Assistant Manager

Genpact
06.2022 - 11.2022

Billing Specialist

Accenture
01.2021 - 12.2022

Senior Executive

Vodafone Intelligent Solutions
12.2018 - 06.2021

Team Leader Operations

Jumio India Pvt. Ltd.
05.2018 - 12.2018

Support Executive

Alept Consulting
06.2017 - 04.2018

Vodafone Intelligent Solutions
04.2014 - 05.2017

Senior Process Associate

Infosys BPM
06.2012 - 04.2014

Communication Executive

GVK Emergency Management And Research Institute
11.2008 - 06.2010

Bachelor of Computer Applications -

Lord Buddha Institute

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ANIL NAYAK