Summary
Overview
Work History
Education
Accomplishments
Software Proficiencies
Languages
Personal Information
Timeline
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Anil Pittala

Hyderabad

Summary

Dynamic Process Leader with a proven track record at Firstsource Solutions Limited, adept in project management and team collaboration. Successfully led a high-performing team, enhancing productivity and achieving a high NPS. Skilled in risk assessment and performance evaluation, fostering a culture of continuous improvement and knowledge-sharing.

Overview

9
9
years of professional experience

Work History

Process Leader

Firstsource Solutions Limited
Hyderabad
08.2024 - Current
  • Promoted internally as Process Leader for Comcast Operations. I have led a team of 22 members, fostering collaboration, continuous development, and high performance to achieve company objectives.
  • Conducted performance reviews, provided feedback, and mentored junior team members to enhance skill sets and career growth.
  • Managed project timelines, priorities, and resources, ensuring successful project delivery within the SLA. Defined project scope, objectives, and key deliverables (KPIs), managing risks, and resolving issues to achieve a high NPS.
  • Fostered open communication within the team, ensuring alignment on goals and resolving conflicts to maintain a positive team culture.
  • Proactively identified and resolved roadblocks, ensuring team productivity remained high, and project deadlines were met. Promoted a culture of knowledge-sharing, encouraging team members to share insights and solutions, enhancing overall team capability.

Senior Analyst

FSL
Hyderabad
03.2021 - 07.2024
  • I worked as a retention evaluator on the loss mitigation team and assisted the customer in modifying his existing loan by adjusting the terms of the loan, such as interest rates, repayment schedules, or principal reductions, to make it more affordable for the borrower, and reduce the likelihood of default.
  • I used to take daily team huddles and provide feedback on the previous day's overall performance to ensure the same mistakes would not be repeated.

IT Consultant

HCL Technologies
Hyderabad
07.2020 - 02.2021
  • I was part of HCL as an IT consultant, and I was part of healthcare support. I used to handle 40 to 45 inbound calls, addressing their issues efficiently, and utilized the ServiceNow tool to resolve technical problems.
  • We used to work on both hardware and software applications, and troubleshot various technical problems efficiently. Received multiple appreciation emails from clients for quick, on-call resolutions.

Senior Process Executive

Cognizant Technology Solutions
Hyderabad
06.2016 - 12.2019
  • Evaluated production team's call quality, communicated observations via email, and provided one-on-one feedback to enhance productivity.
  • Delivered consistent quality assurance through proactive call evaluations, and provided on-floor walking support to assist team members.
  • Conducted discussions focusing on everyday process updates during team huddles.

Education

B.Com -

Sri Gayathri degree and PG college
Warangal
01.2015

Intermediate - MPC

SV Trishool Junior college
Warangal
01.2011

SSC -

Zpss Damera High School
Damera
01.2009

Accomplishments

  • Recognized as the best emerging player on the team, he received a couple of awards, such as 'Game Changer,' 'Unicorn,' 'Spotlight,' and 'Ace of Rookies,' for maintaining 100% quality at work and providing floor support to the team
  • Received the Best Voice Performer award for maintaining 100% quality on calls

Software Proficiencies

  • MS Office
  • Applicationz familiar with: R3, Citrix, Servicenow, Early resolution and Main frame

Languages

  • English
  • Telugu
  • Hindi

Personal Information

  • Father's Name: Late Pittala Sambaiah
  • Mother's Name: Pittala Swarupa
  • Date of Birth: 10/15/93
  • Marital Status: Married
  • Place: Hyderabad

Timeline

Process Leader

Firstsource Solutions Limited
08.2024 - Current

Senior Analyst

FSL
03.2021 - 07.2024

IT Consultant

HCL Technologies
07.2020 - 02.2021

Senior Process Executive

Cognizant Technology Solutions
06.2016 - 12.2019

B.Com -

Sri Gayathri degree and PG college

Intermediate - MPC

SV Trishool Junior college

SSC -

Zpss Damera High School

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Anil Pittala