ANIL POLISETTY

1. Customer Support & Troubleshooting

• Provide technical assistance to field engineers facing issues with SINENG products via phone, email, or remote support in Middle-East and Africa regions.
• Diagnose inverter faults, error codes, and system malfunctions.
• Troubleshoot electrical, communication, and software-related problems in SINENG inverter systems.

2. Installation & Commissioning Support

• Assist in the proper installation and commissioning of SINENG inverters, ensuring adherence to manufacturer guidelines.
• Verify inverter settings, parameters, and communication interfaces for optimal performance.
• Conduct initial performance checks post-installation.

3. Maintenance & Preventive Checks

• Perform routine inspections and preventive maintenance on SINENG inverters.
• Monitor inverter performance via SCADA or remote monitoring systems.
• Identify and resolve issues proactively to prevent system failures.

4. Firmware & Software Updates

• Support or execute firmware updates and system upgrades for SINENG inverters.
• Ensure compatibility and proper functioning after updates.

5. Documentation & Reporting

• Maintain records of service visits, troubleshooting steps, and repairs.
• Document inverter performance data, error logs, and customer feedback.
• Update knowledge bases with common issues and solutions.

6. Customer & Team Communication

• Clearly communicate technical findings and solutions to customers.
• Coordinate with the technical team, suppliers, or SINENG representatives for complex issues.
• Follow up with customers to ensure issues are resolved satisfactorily.

7. System Optimization & Enhancements

• Assist in optimizing inverter performance through parameter adjustments.
• Support system upgrades or integration with new components or monitoring systems.

8. Safety & Compliance

• Follow electrical safety protocols during troubleshooting and repairs.
• Ensure all work complies with relevant industry standards and local regulations.

9. Training & Knowledge Sharing

• Stay updated on SINENG inverter models, features, and industry best practices.
• Provide basic training to end-users or site technicians on inverter operation and safety.

• I, dealt with clients across India which have various differential parameters such as ground mounted SPV power projects.
• Roles & Responsibilities:
• Prepared detailed reports highlighting current business trends and future projections.
• Led training sessions on sales techniques, customer service and product knowledge for new staff members.
• Resolved escalated customer complaints quickly and efficiently.
• Provided timely feedback on performance issues or challenges faced by regional teams.
• Ensured proper implementation of corporate policies, guidelines and procedures throughout the region.
• Collaborated closely with other zonal managers to develop comprehensive marketing plans.
• Organized monthly team meetings to review progress against set objectives.
• Established strong relationships with key customers to understand their needs better.
• Performed regular site visits to ensure compliance with company standards, policies, and procedures.
• Resolved customer complaints quickly and efficiently by providing technical support to field engineers.

• Co-ordinated with vendors
• Responsible for execution of projects for the following:
• 1. PV Area - Modules molding structure and PV panels, SCBs erection and termination
• 2. AC Area - Transformers and HT panels, LT panels and UPS erection and terminations
• 3. Transmission line: Transmission line up to substation with end to end operation including charging of Transmission line
• 4. PV Inverters- Responsible for installation of inverters and cables laying and termination for both (AC & DC) Circuits and responsible for the commission of inverters
• 5. Communication system - Responsible for commission of SCADA system and CC cameras
• 6. Attending weekly meetings and reporting to project manager about status of work