Summary
Overview
Work History
Education
Skills
Awards
Work Availability
Timeline
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Anil Poojary

Bengaluru

Summary

Motivated and detail-oriented professional with experience in product support, client servicing, and sales across operations-driven environments. Adept at resolving technical and operational issues, coordinating with cross-functional teams, and ensuring seamless customer experiences. Skilled in managing support tickets, monitoring real-time operations, and maintaining strong relationships with clients. Known for being adaptable, a fast learner, and committed to delivering value in fast-paced, client-focused roles.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Product Support Specialist

MoveInSync
01.2025 - Current
  • Handle day-to-day client queries and issues related to the MoveInSync platform, ensuring timely and effective resolution
  • Monitor employee transport schedules and support live operations to ensure smooth coordination between clients, drivers, and internal teams
  • Log and manage tickets using internal tools, escalating technical issues to the product or tech teams when necessary
  • Collaborate with cross-functional teams including engineering, product, and customer success to troubleshoot and escalate product issues
  • Monitor daily employee transport operations through internal dashboards, resolving real-time issues such as route delays, driver no-shows, or app-related errors
  • Assist in preparing daily reports on support trends, issue types, and resolution times to help optimize operations

Support Administrator

Stats Perform
02.2019 - 01.2025
  • Provided operational and administrative support for sports data delivery platforms, ensuring accurate and timely distribution to clients
  • Monitored live sports events and data feeds, identifying and resolving real-time issues related to match coverage, data flow, and client systems
  • Acted as the first line of support for internal teams and clients, escalating technical issues to relevant departments as needed
  • Handled scheduling, configuration, and tracking of match coverage using internal CMS and monitoring tools
  • Maintained documentation of processes and support workflows to ensure consistency and knowledge transfer
  • Coordinated with international teams to support global sports events across different time zones

Sales Executive

Prakash Retail Pvt Ltd
05.2018 - 02.2019
  • Managed the full sales cycle for B2B/B2C clients, from lead generation and cold calling to closing deals and post-sales follow-up
  • Achieved monthly and quarterly sales targets consistently, contributing to overall team revenue growth
  • Built and maintained strong relationships with new and existing customers, ensuring repeat business and client satisfaction
  • Presented product demonstrations, negotiated pricing, and customized solutions based on client needs

Education

Bachelor of Commerce - Accounts and Business Studies

Manjuatha Pai Memorial First Grade College
Karkala, India
05.2014 - 05.2018

Pre-University - Accounts and Business Studies

Government PU College
04.2014 - 04.2015

SSLC -

Shri Madh Bhuvanendra High School
04.2012 - 04.2013

Skills

Ticket Handling & SLA Management

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Awards

  • Pinnacle Employee, Awarded for exceptional performance in resolving complex client issues, providing outstanding customer service, and consistently exceeding expectations.
  • Employee of the Quarter, Recognized for outstanding contributions to team success, consistently achieving high customer satisfaction scores and ensuring seamless product support operations.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Product Support Specialist

MoveInSync
01.2025 - Current

Support Administrator

Stats Perform
02.2019 - 01.2025

Sales Executive

Prakash Retail Pvt Ltd
05.2018 - 02.2019

Bachelor of Commerce - Accounts and Business Studies

Manjuatha Pai Memorial First Grade College
05.2014 - 05.2018

Pre-University - Accounts and Business Studies

Government PU College
04.2014 - 04.2015

SSLC -

Shri Madh Bhuvanendra High School
04.2012 - 04.2013

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Anil Poojary