Anil Rathod
Pune,Maharashtra
Summary
Job Objective To develop career and achieve a position that enables me to fully utilize my knowledge, abilities, and skills; thereby contributing to growth of me and the employer I work with. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Infrastructure Support
Blue Energy Motors
Pune, MH
09.2022 - Current
- Monitored network system performance and determined appropriate solutions when issues were discovered.
- Installation Trend Micro Antivirus on laptop, and workstation.by default, adding USB block corporate policy
- Application/URL exclusion also blocks on required client machine, Whitelisting/blacklisting apps
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Managing access, monitor application performance to identify irregular activity, like third party applications installation
- Network Troubleshooting, diagnosing, and solving hardware, software, and other issues affecting the network and device
- Network performance monitoring to decide whether any changes are required
- Configuration Avaya telephone, TP link access point, Aruba access point, attendance machine
- Laptop formatting, faulty hardware replaced like, mother bord, ssd, ram, SMPS
- Office 365: - adding new users, creating groups, setting permissions, troubleshooting issues, etc
- Including password resets and help with downloading emails
- Providing support for mobile devices that use Office 365, including Android phones and iPhones
- Troubleshooting technical issues such as email delivery failures or authentication problems
- Responding to user inquiries and resolving technical issues
- Record Technical issues, Resolve User tickets
- Tech Supporting for company senior management like VP, MD, CFO, COO
- Test, install and set up application programs on user workstations
- Provide support for applications like SAP,VPN,Trend Micro(AV),O 365,Intangale telematics, AWMS, Teamcenter PLM
- Operational: Mange IT asset, Coordinate with vendor, analysing technical problems and identifying computer requirements to solve those problems with appropriate IT solutions.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Provided faculty and staff with security software and network configuration support.
Desktop support Engineer
Endurance Technologies Limited.
Pune, Maharashtra
12.2021 - 01.2022
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Knowledge of ticking tool.
- Troubleshooting basic networking and connection issue.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Handle daily technical support activities on desktops & laptop.
- Tech supports devices like biometric devices, zebra printer, thumb impression, scanner.
- Instillation printer on user desktop & laptop giving access, resolving problem on printer hardware.
- Quick support for VIP user like Voice president, Plant Head, Senior Manager, dispatch office.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Monitored system performance to maintain system integrity.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured and installed computer systems for other sub-organizations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
Support Engineer Hardware & Maintenance
Capgemini
Mumbai, MH
06.2019 - 01.2021
- Capgemini campus Arioli
- Project: Ensite IT & RND Field Merlin Centre (FMC)
- Download the PR from server, Assign the IP address for Merlin’s Programmer computer.
- Perform remote troubleshooting.
- Handling Outlook and Mailbox related issues
- Address user tickets regarding hardware, software, and networking
- Installation & troubleshooting of Assembled pcs.
- Attended Day to day pc related calls.
- Installation of printers, Modems, software.
- Resolved Dialup internet, antivirus related calls.
- Maintain and upgrade equipment as needed.
- Installation & troubleshooting of different O.S
- Window xp, windows 2000
- Help new employees set up their workstations.
Education
BSC - IT
Deogiri College
Aurangabad, Maharashtra2015
Skills
- Infrastructure Tracking
- Troubleshooting Techniques
- Network Configuration and Support
- User Technical Assistance
- Identifying Problems
- Hardware and Software Monitoring
- Wireless Access Point
- Troubleshooting and Resolution
- Incident Response
- Support Users
- Maintenance Support Systems
Accomplishments
- Initiative to manage and problem solving
- Research and analysis
- Ability to work individually and as part of a team
- Self-motivated, goal oriented and dedicated.
Certification
- CompTIA Security+
- · PC Hardware And Networking.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
IT Infrastructure Support
Blue Energy Motors
09.2022 - Current
Desktop support Engineer
Endurance Technologies Limited.
12.2021 - 01.2022
Support Engineer Hardware & Maintenance
Capgemini
06.2019 - 01.2021
BSC - IT
Deogiri College
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