Anil Rawat
Dehradun
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager
Cafe Delhi Heights
Patiala
07.2023 - Current
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Created weekly work schedules for all restaurant personnel.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Senior Executive
Cafe Delhi Heights
Chandigarh
03.2021 - 06.2023
- Provided guidance to junior stewards on general stewardship duties.
- Answered questions about food and order statuses for waiting customers.
- Answered telephone to provide dining information and take reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered customers' questions about hours, seating, current wait time and other information.
Trainee Captain
leisure inn hotel
Gurgaon
02.2014 - 10.2017
- Maintained a clean, safe, and organized work environment.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Controlled bar inventory by monitoring use and making orders.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- learned new material, processes and programs
- Participated to opening and closing procedures.
Senior Steward
Four Point By Sherton
Ahmedabad
09.2013 - 01.2014
- Provided guidance to junior stewards on general stewardship duties.
- Answered questions about food and order statuses for waiting customers.
- Answered telephone to provide dining information and take reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accurate records of inventory levels and ordering supplies as needed.
Steward
hotel saptagiri
New Delhi
02.2011 - 09.2013
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Trainee
lazy lagoon sarovar portico suites
Goa
04.2010 - 10.2010
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Provided support to existing staff on various tasks and duties.
- Collaborated with senior employees and managers to fill in wherever needed.
- Entered and filed documents and records into system.
- Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
Education
Bachelor of Arts - Arts
IGNOU
Dehradun01-2019
Diploma In Hotel Managment And Hospitality -
Horizon Insititue Of Hotel Management
Dehradun04-2010
Some College (No Degree) - Intermediate
Govt Inter College
Pauri Garhwal06-2009
Some College (No Degree) - High School
Sarshwati Vidhya Mandir
Pauri Garhwal06-2006
Skills
- Inventory Control
- Training and Mentoring
- Performance Improvement
- Employee Scheduling
- Opening and Closing Procedures
- Shift Management
- Guest Relations
- POS System Knowledge
- Restaurant Operations
- Staff Training and Development
- MS Office
- Computer Basic Knowledge
Timeline
Assistant Restaurant Manager
Cafe Delhi Heights
07.2023 - Current
Senior Executive
Cafe Delhi Heights
03.2021 - 06.2023
Trainee Captain
leisure inn hotel
02.2014 - 10.2017
Senior Steward
Four Point By Sherton
09.2013 - 01.2014
Steward
hotel saptagiri
02.2011 - 09.2013
Trainee
lazy lagoon sarovar portico suites
04.2010 - 10.2010
Bachelor of Arts - Arts
IGNOU
Diploma In Hotel Managment And Hospitality -
Horizon Insititue Of Hotel Management
Some College (No Degree) - Intermediate
Govt Inter College
Some College (No Degree) - High School
Sarshwati Vidhya Mandir
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