Anil Shah

1. Casino Floor Management

• Supervise and oversee multiple table games within the assigned pit area.
• Ensure games are conducted fairly, efficiently, and according to casino rules and gaming regulations.
• Monitor dealer performance to maintain high standards of game integrity and professionalism.
• Address and resolve any disputes or irregularities at gaming tables.

2. Staff Supervision & Training

• Manage and coordinate the activities of dealers and floor supervisors.
• Provide coaching, mentoring, and performance feedback to staff to enhance their skills.
• Assist in recruiting, onboarding, and training new dealers.
• Ensure staff adheres to casino policies, gaming procedures, and responsible gaming practices.

3. Customer Service & Player Relations

• Engage with high-value players (VIPs) and regular customers to enhance their gaming experience.
• Handle customer inquiries, complaints, and conflicts professionally.
• Ensure a welcoming, safe, and enjoyable environment for all patrons.

4. Compliance & Security

• Ensure adherence to all casino regulations, gaming laws, and company policies.
• Monitor for signs of fraudulent activity, cheating, or suspicious behavior.
• Work closely with surveillance and security teams to investigate any irregularities.

5. Financial & Performance Reporting

• Track table game revenue, monitor win/loss ratios, and report financial figures to senior management.
• Assist in managing table limits and adjusting them based on casino occupancy and player demand.
• Oversee chip and cash transactions to prevent errors and maintain financial accuracy.

6. Operational Efficiency

• Ensure that gaming equipment (cards, chips, dice, tables) is in good condition and properly maintained.
• Coordinate with other casino departments (cage, security, surveillance) to ensure smooth operations.
• Recommend process improvements and new strategies to enhance game efficiency and profitability.

• Adhered to all casino rules and regulations, ensuring a safe and secure gaming environment
• Accurately tracked and reported gaming wins and losses to ensure compliance with regulations
• Maintained a high level of professionalism and composure in a high-pressure environment
• Established a positive rapport with customers and fellow dealers, resulting in an increase in team morale

• Adhered to all casino rules and regulations, ensuring a safe and secure gaming environment
• Conduct thorough inspections of table games, ensuring adherence to casino regulations and game procedures
• Monitor and maintain the integrity of table games by observing dealers, players, and game equipment
• Resolve disputes and handle customer complaints in a professional and diplomatic manner
• Train and mentor new dealers to ensure consistency in game procedures and customer service
• Collaborate with surveillance personnel to identify and prevent fraudulent activities
• Conduct regular audits of gaming equipment and report any discrepancies to the management
• Assist in the development and implementation of new gaming procedures and protocols
• Provide exceptional customer service and ensure an enjoyable experience for all casino patrons
• Work effectively in a fast-paced, multicultural environment, catering to diverse clientele

• Develop and Implement Training Programs: Design and implement comprehensive training programs for new dealers and existing staff, covering game rules, procedures, customer service, and responsible gaming practices
• Conduct Training Sessions: Lead engaging and informative training sessions, both theoretical and practical, to educate staff on the rules, strategies, and proper conduct of various table games
• Provide Coaching and Feedback: Offer individual coaching and feedback to trainees, addressing areas of improvement and ensuring consistent adherence to gaming regulations and protocols
• Stay Updated with Industry Trends: Keep abreast of the latest trends and developments in the casino gaming industry to incorporate relevant updates into training materials and sessions
• Assess Training Effectiveness: Evaluate the effectiveness of training programs through assessments, observations, and feedback from supervisors and trainees
• Continuously refine and improve training materials based on feedback and outcomes
• Collaborate with Management and Operations: Coordinate with casino management and operations teams to ensure seamless integration of training initiatives, address staffing needs, and promote a culture of excellence and professionalism

• Adhered to all casino rules and regulations, ensuring a safe and secure gaming environment
• Conduct thorough inspections of table games, ensuring adherence to casino regulations and game procedures
• Monitor and maintain the integrity of table games by observing dealers, players, and game equipment
• Resolve disputes and handle customer complaints in a professional and diplomatic manner
• Train and mentor new dealers to ensure consistency in game procedures and customer service
• Collaborate with surveillance personnel to identify and prevent fraudulent activities
• Conduct regular audits of gaming equipment and report any discrepancies to the management
• Assist in the development and implementation of new gaming procedures and protocols
• Provide exceptional customer service and ensure an enjoyable experience for all casino patrons
• Work effectively in a fast-paced, multicultural environment, catering to diverse clientele

• Conducted various table games, including Roulette, Blackjack, Baccarat, Texas Hold'em Poker, Caribbean Stud Poker, House Texas, Ultimate Hold'em Poker, 3 Card Poker, Andar Bahar, Casino War, Kitty, Sic-Bo, Dragon Tiger, Indian Flush
• Ensured game procedures were followed accurately and maintained a high level of customer service
• Handled customer inquiries, provided game explanations, and resolved disputes professionally
• Maintained a clean and organized gaming area, including the proper handling of chips and cards
• Collaborated with fellow dealers and supervisors to ensure smooth and efficient game operations