I love travelling and explore new places
ANIL SHARMA
New Delhi
Summary
Proficient IT Operations Lead thrives setting up and maintaining cloud infra, training users and supporting teams and process improvements to systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
IT OPERATIONS LEAD
ALQIMI INDIA PVT LTD
Gurugram
10.2017 - Current
- Proficient in developing Continuous Integration/ Delivery pipelines
- Experience with automation/ integration tools like Jenkins
Knowledge of major cloud service providers, like AWS, Azure etc. - Hands-on knowledge of software containerization platforms like Docker and container orchestration tools like Kubernetes and Docker Swarm.
- Experience working with CI/CD implementation Microservices Architecture.
- Good experience with Linux administration.
- Reduced costs by ~$2400 each month by eliminating unnecessary servers and consolidating databases.
- Built and deployed Docker containers to break up monolithic app into microservices, improving developer workflow, increasing scalability, and optimizing speed
- Negotiate Vendor Contracts
- Oversee Upgrades and Installations
- Office 365 cloud management and administration
- AWS Billing and management
- Working with Frontend and Backend team to manage deployments.
- Management and monitoring of Ticketing tool.
- Working with Backend and Frontend team.
- Implementation of Intune and Email security policies to secure cloud Infra.
CLOUD SPECIALIST
ZONES CORPORATE SOLUTIONS PVT LTD
Noida
06.2017 - 10.2017
- Office 365 management
- Handling all types of migration from source to office 365
- Worked on different client’s projects and completed them in time
- Expertise on Azure AD sync tool
- Managing SharePoint Online, OneDrive, Teams, and other cloud services
- Got chance work on on-premises services for Exchange and SharePoint and assisted clients to migrate the environment to cloud or setup Hybrid
- Used some of third-party tools (Sharegate, SkyKick, BitTitan, Movers) for migration purpose
- Client’s management and make sure the project delivered as per SOA.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
SENIOR ESCATION ENGINEER
CONVERGYS INDIA PVT LTD
Gurugram
08.2015 - 06.2017
- Handling Microsoft Gold, silver, and signature partners
- Working with Global Admin to resolve any query related Exchange online (Office 365)
- Performing all type of migrations such as IMAP, Cut Over, Staged, and Remote Move without any third-party tool
- Assist Admins resolving issues while performing Migration
- Assist Admins to setting up Hybrid between On-Premises Exchange and Office 365
- Handling issues related mail flow in Hybrid
- Handing issues related Online Archive and eDiscovery or Compliance Management
- Handling issues related Free busy in Hybrid environment
- Client connectivity
- Also handling SharePoint Online and Skype for business
- OneDrive sync issue
- SharePoint permission issues
- SharePoint user profile issues
- SharePoint External/Internal Sharing issues
- SBF Login issues
- Analyzing Logs related OneDrive, SFB, and SharePoint
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
CLIENT TECH SUPPORT ASSOCIATE
DELL INTERNATIONAL SERVICES
08.2014 - 08.2015
- Supporting U.S, AUSTRALIA, U.K Clients
- Responsible to provide support over phone, remote, or email
- Handling issues related to New Dell PC setup, Hardware, installation of software
- Handling Internet and Network and email issues
- Responsible to diagnose Hardware fault and send part replacement
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
01.2011 - 03.2014
- Security administration for AD, Windows Server access and Exchange for a ~10,000 user account multiple domain forest, including Group Policy, user account creation and archival, managing access controls, and domain structure configuration
- Responsible for mailbox creation/updating/relocating, group mailboxes, and distribution lists
- Managed user moves including exchange mailbox, person network folder, AD organizational Unit relocation through Active directory and Exchange 2003
- Collaborated with Global IT Service Desks, Server Teams, and Department leads on process changes, new implementations, and change management agendas
- Led in-house and consultant team in large-scale server upgrade for multinational consulting firm, which significantly enhanced system performance
- Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain
- Responsible to provide support over phone, remote, or email
- Handling issues related to Personal and business Computer’s setup, installation of software and Printers
- Handling Internet and Network issues.
TECHNICAL SPECIALIST
IYOGI TECHNICAL SERVICES
Gurugram
12.2009 - 06.2011
- Supporting all region customers accept Asia
- Responsible to provide support over phone, remote, or email
- Handling issues related of all branded and assembled PC setup, Hardware, installation of software and printers
- Handling Internet and Network issues
- Installation of Anti-virus and Operating system.
- Completed troubleshooting and diagnostics on company resources.
Education
B.COM - Commerce
SAINT JOHN’S COLLEGE
Agra 06.2006 - 01.2009
SENIOR SECONDARY - Biology
Sainik Inter College
Agra 03.2005 - 06.2006
HIGHER SECONDARY - Biology
SAINIK INTER COLLEGE
Agra 03.2003 - 06.2004
MICROSOFT EXCHANGE SERVER 2013 CORE CIRTIFIED -
Microsoft
01.2013 - 06.2013
A+, N+ DIPLOMA -
JetKing
Vikaspuri, Delhi 01.2007 - 02.2008
ITIL 4 Foundation Practice Certification -
Udemy
Delhi 04.2001 -
Skills
Operations monitoring
Interests
Timeline
IT OPERATIONS LEAD
ALQIMI INDIA PVT LTD
10.2017 - Current
CLOUD SPECIALIST
ZONES CORPORATE SOLUTIONS PVT LTD
06.2017 - 10.2017
SENIOR ESCATION ENGINEER
CONVERGYS INDIA PVT LTD
08.2015 - 06.2017
CLIENT TECH SUPPORT ASSOCIATE
DELL INTERNATIONAL SERVICES
08.2014 - 08.2015
MICROSOFT EXCHANGE SERVER 2013 CORE CIRTIFIED -
Microsoft
01.2013 - 06.2013
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
01.2011 - 03.2014
TECHNICAL SPECIALIST
IYOGI TECHNICAL SERVICES
12.2009 - 06.2011
A+, N+ DIPLOMA -
JetKing
01.2007 - 02.2008
B.COM - Commerce
SAINT JOHN’S COLLEGE
06.2006 - 01.2009
SENIOR SECONDARY - Biology
Sainik Inter College
03.2005 - 06.2006
HIGHER SECONDARY - Biology
SAINIK INTER COLLEGE
03.2003 - 06.2004
ITIL 4 Foundation Practice Certification -
Udemy
04.2001 -