Summary
Overview
Work History
Education
Skills
Education and professional development
Timeline
Generic

ANIL SHELALE

Pune

Summary

Four + years of experience in the IT industry Quick learner, collaborate easily with co-workers and work well independently Excellent organizational, and interpersonal skills Detailed-oriented and self-motivated Experienced in providing top-notch technical support and troubleshooting for complex IT systems. Skilled in diagnosing issues swiftly and implementing effective solutions to ensure seamless operations. Excels at communicating with clients and colleagues to deliver clear, concise guidance.

Overview

4
4
years of professional experience

Work History

Support Engineer II, End User Computing Specialist

Micropoint Computer Pvt Ltd. Client (LTIMINDTREE)
06.2020 - Current
  • Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
  • Managing Windows 11 devices using INTUNE Console.
  • Managing Mac OS using JAMF .
  • Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware
  • Resolve and close tickets/requests supporting end-user desktops with service now ticketing tool
  • Provide executive support, local onsite support to several metropolis offices, and remote support of 80000- end-users using various remote tools
  • Perform administrator tasks of Microsoft Active Directory and Exchange requests (premise and M365 cloud)
  • Schedule and assign technicians to complete quarterly PC refreshes of 80000+ users' PCs while managing the overall refresh project
  • Perform hardware/software installations, configurations, routine maintenance, upgrades, break/fix repairs, and troubleshooting/analysis of end users' workstations
  • Utilize WinPE, PXE, and Intune-Autopilot to configure desktops/laptops with corporate images
  • Execute data backup/restore of end-user's data using manual migration, and OneDrive
  • Prioritize and resolve end-user problems using Remedy and Service now ticket tracking systems
  • Collaborate and manage with multiple teams on office closures, moves, and restacks
  • Set up and support a mix of local and network printers
  • Maintain or exceed SLA metrics for daily projects/help tickets and computer equipment inventories at multiple depots for an enterprise environment of 2500- end users
  • Deploy and support Windows OS (2000, XP, Vista, 7, 10) and macOS workstations in a multi-site WAN wired and wireless environment
  • Work with vendor support contacts to provide warranty replacement parts or repairs with computer hardware-related issues
  • Assist in the development and implementation of training documentation and project guidelines
  • Delegate and assign day-to-day projects/tickets to the local depot technicians and regional coverage for the direct report group lead when out of the office
  • Utilize current tools to manage assets on a day-to-day basis
  • Ensure old assets are properly G-disked/wiped to DOD standards for disposal/lease return
  • Coordinate with outside certified vendors to dispose of out-of-date computer equipment while ensuring environmental and data security compliance at little or no cost
  • Provide ongoing coordination, redeployment, and tracking of up to 23,000 assets globally in the Asset Management database
  • Create and implement processes and procedures for departmental service lines
  • Manage receiving and shipment of regional hardware
  • Assist vendor offshore team in client ticket handoff and provide training when necessary
  • Migration, software conversions, IT asset inventory, and training

Education

CCNA, MCSA, LINUX - Cisco Certified Network Associate (CCNA), Microsoft Certified Solution Associate (MCSA), Red Hat certified Engineer (RHCE)

Proactive IT Service Pvt Ltd.
Pune
12.2018

Bachelor of Science - Computer Science

Karmaveer Bhaurao Patil College
Islampur, India
04-2016

Skills

  • Hardware and software installation
  • Application support
  • Application installations
  • Intune
  • Jamf
  • Ticketing systems
  • Mac systems
  • Network support
  • System Upgrades
  • VPN Management
  • Security management
  • Mobile Device Management
  • Computer maintenance
  • Support end-users
  • Resolve technical problems
  • Regulatory Compliance
  • Network configuration
  • Hardware upgrades
  • Software diagnosis
  • Technical issues analysis
  • Customer service expert
  • Remote Support
  • Backup and recovery

Education and professional development

  • Karmaveer bhaurao patil college, Islampur, Maharashtra, India, Bachelor of Science, Computer Science, 05/16, 6.9, First class Student,
  • Proactive IT Service Pvt Ltd., Pune, Maharashtra, India, Cisco Certified Network Associate (CCNA), 2018, Microsoft Certified Solution Associate (MCSA), 2018, Red Hat Certified Engineer (RHCE), 2018

Timeline

Support Engineer II, End User Computing Specialist

Micropoint Computer Pvt Ltd. Client (LTIMINDTREE)
06.2020 - Current

CCNA, MCSA, LINUX - Cisco Certified Network Associate (CCNA), Microsoft Certified Solution Associate (MCSA), Red Hat certified Engineer (RHCE)

Proactive IT Service Pvt Ltd.

Bachelor of Science - Computer Science

Karmaveer Bhaurao Patil College
ANIL SHELALE