Anil Singh
Project Manager
Noida
Summary
Adept at driving project success and enhancing team performance, my tenure at Wipro Technologies showcased a blend of technical understanding and team leadership. Leveraging skills in project management and effective communication, I consistently delivered high-quality outcomes, achieving notable improvements in client satisfaction and team productivity.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Project Manager, Client Services
Wipro Technologies
01.2021 - Current
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Operations Manager
Wipro Technologies
06.2016 - 12.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Team Leader
Wipro Technologies
01.2014 - 05.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Sr. Executive
A2Z Group
01.2012 - 01.2014
- Performed product workflow check-in processes and communicated with corporate inventory business
- Conducted regular audits of physical assets, ensuring accurate record-keeping and compliance with company policies.
- Coordinated the disposal of obsolete or damaged assets in accordance with environmental regulations and company guidelines.
- Evaluated potential new assets based on technical specifications, cost-effectiveness, and alignment with organizational objectives.
- Maintained an up-to-date knowledge of industry trends and best practices in asset management, continuously refining internal processes.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Monitored progress of tasks to provide feedback for improvement.
Asset Coordinator
Net Connect Private
02.2010 - 10.2011
- To record and maintain the details for all the IT assets like serial number, asset code, installation date, expiry date, department and hardware configuration details.
- Vendor Management: Third party vendor for delivery of Assets and Invoice Processing
- Classification of the assets and asset tagging to be done for all the IT assets
- To coordinate With Vendor for Compare Quotes.
- Record all installation of new machines, movement within site/ locations,changes in Configuration of machines (IMAC)
- Populating and maintaining Database for vendors.
- Coordinating with vendor for rental Assets hire and send back.
- Data collection for the Assets that need to be procured.
- Compilation of date and sending it forward to the purchase department for procurement
- Maintaining vendor details database Logging tickets with respective vendors.
- Issuing Assets and Recovering Assets, asset Verification / Audit.
- Responsible for maintaining stock in the stores asset.
- Following up with each site team leads for damaged asset rectification.
- Handling Insurance claims for damaged / stolen Assets.
- Follow-up on completion – Close services requests by regularly following up with respective service assignee and record response times.
- Registering New Assets in Asset management Interface by scanning the assets & updating database.
- Coordinating with the procurement team for new assets & new Licenses.
- Coordinating with vendor for up gradation of systems.
Technical Support Engineer
IBM InfoServices
06.2007 - 02.2010
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
MBA - Information Technology
MAHARSHI DAYANAND UNIVERSITY
Haryana, India 04.2001 -
Bachelor of Science - Chemistry
Hemwati Nandan Bahuguna Garhwal University
Srinagar Pauri Garhwal 04.2001 -
Skills
Team motivation
Customer Satisfaction
Project Scheduling
Technical understanding
Client Relationship Building
Team Development
Team Leadership
Effective Communication
Team Collaboration
Project Management
Cost Analysis
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
06-2023
Project Manager, Client Services
Wipro Technologies
01.2021 - Current
FTM- Front Line Manager
05-2020
ITIL- V3 & V4
07-2016
Operations Manager
Wipro Technologies
06.2016 - 12.2020
Team Leader
Wipro Technologies
01.2014 - 05.2016
Sr. Executive
A2Z Group
01.2012 - 01.2014
Asset Coordinator
Net Connect Private
02.2010 - 10.2011
Technical Support Engineer
IBM InfoServices
06.2007 - 02.2010
MBA - Information Technology
MAHARSHI DAYANAND UNIVERSITY
04.2001 -
Bachelor of Science - Chemistry
Hemwati Nandan Bahuguna Garhwal University
04.2001 -