Anil Singh
Mumbai
Summary
Resourceful IT Support Specialist with 15+ years of experience in providing technical assistance. Expertise in troubleshooting hardware, software, and networking issues; proficient in Windows, Linux, and macOS. Excellent customer service skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Senior Engineer
BLUTRRONIX TEKNOLOGIES
MUMBAI
02.2024 - Current
- Looking over the system of Intrusion Detection Systems, CCTV Installation & Service, Public Addressable System, Access Control Systems, Biometric Attendance & Standalone Access Control, Fire Alarm System, etc...
- Performed preventive maintenance of all above systems of Customers as per schedule.
- Prepared detailed reports of system performance after installation or upgrades.
- Managing Complaints Calls ,Product Installation /Systems issue of CCTV & IP Camera , Network Configration & Troubleshooting,
- Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
- Resolved customer complaints in a timely manner, while maintaining a professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Installed and configured customer equipment to meet specifications
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Responded quickly to emergency calls from customers regarding technical issues.
In-Site Engineer
Globus Logisys Pvt Ltd.
Mumbai
11.2013 - 03.2023
- Handling all IT-related queries and providing the solution.
- Also giving online support for other branches of this company like Delhi, Jaipur, Chennai, Kanpur, and Panipat.
- Installation of all types of hardware and software.
- Handling Network-Related issues.
- Seqrite Enterprise & Quick Heal Antivirus installation and management
- Manage Data Backup Solution Through NAS.
- Manage Server 2008 R2 and Thin Client Machine working on remote.
- Installation and handling of CCTV and biometrics requirements, and issue of all branches.
- Inventory
- Hardware Engineer
- Networking Operating System.
- SECURITY SYSTEM.
- Troubleshooting Windows Analysis.
- Provided technical support and troubleshooting for onsite hardware, software, and network issues.
- Installed and configured operating systems, applications, and hardware components.
- Performed system upgrades to ensure compatibility with latest technologies.
- Assisted in resolving complex problems related to network connectivity and data access.
- Monitored system performance and identified potential areas of improvement.
- Configured user accounts, profiles, security settings, file sharing permissions.
- Maintained up-to-date documentation for all installed systems and configurations.
- Provided remote support services when needed via phone or email communication.
Security System Installer
SAINI ELECTRONIC SECURITY SYSTEM
MUMBAI
06.2011 - 10.2013
- Installation of security system, such as Access Control System,Biometrics Attendance System, CCTV, and WLD System, at the sites.
- Tested installed hardware and software to ensure proper functioning and then Commissing.
- Installation of Software in Desktop to Control of Security System on PC.
- AMC done in Existing Sites of all Security System. Troubleshooting of Security System.
- Daignosis
Hardware Support Specialist
TECH TEAM SOLUTIONS
Mumbai
05.2009 - 05.2011
- Troubleshooting of Hardware Problem in System.
- Handling of Networking Problem in Domain.
- Site handling.
- Xoriant Corporation in Hiranandani (Powai).
- Analyzed computer issues, identified root causes, and implemented solutions.
- Installed operating systems, applications, and related hardware components.
- Created detailed reports of all service activities for management review.
- Performed maintenance tasks such as virus scanning, disk defragmentation.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Maintained inventory of spare parts, equipment, and other IT assets.
- Tracked software license renewals to avoid any disruption in services.
Desktop Support Engineer
UNIQUE INFOTECH
MUMBAI
11.2005 - 02.2009
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Installed, configured and maintained computer hardware, software and peripherals.
- Diagnosed and resolved hardware and software issues efficiently.
Education
Bachelor of Science -
Divya Vidyapeeth
B.SC IT08-2008
Diploma - Hardware & Networking
Star Computer
09.2005
SKMRD College -
SKMRD College
01.2004
A V M School -
A V M School
01.2002
Skills
- Hardware Engineering
- Operating Systems
- Troubleshooting Windows
- Networking
- Analysis
- Security Systems
- CCTV
- Access Control Systems
- Intrusion Detection System
- Alarm systems
- Fire Alarm System
- Installation & Commissioning
- System Testing
- Troubleshooting
- Service and Maintained
- PPM Activity
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 01/15/86
- Nationality: Indian
Timeline
Senior Engineer
BLUTRRONIX TEKNOLOGIES
02.2024 - Current
In-Site Engineer
Globus Logisys Pvt Ltd.
11.2013 - 03.2023
Security System Installer
SAINI ELECTRONIC SECURITY SYSTEM
06.2011 - 10.2013
Hardware Support Specialist
TECH TEAM SOLUTIONS
05.2009 - 05.2011
Desktop Support Engineer
UNIQUE INFOTECH
11.2005 - 02.2009
Bachelor of Science -
Divya Vidyapeeth
Diploma - Hardware & Networking
Star Computer
SKMRD College -
SKMRD College
A V M School -
A V M School
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