Anil Sukumaran Kottakal
Daman
Overview
35
35
years of professional experience
Work History
General Manager
Hotel Reevanta
Nani Daman, Daman
06.2015 - 06.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Handled mails and negotiated corporate bookings, corporate events, marriages.
- Making menus for all the events as per guest satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Genaral Manager
Hotel Searock Inn
Nani Daman, Daman
06.2012 - 05.2015
- Ensured compliance with local health department regulations regarding food safety standards.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Handled corporate booking and events.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager of Operations
Cidade de Daman
Nani Daman, Daman
02.2008 - 05.2012
- Monitored team progress towards achieving milestones set forth in project plans.
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Addressed customer concerns with suitable solutions.
Restaurant Manager
Miramar
Nani Daman, Daman
07.2007 - 03.2008
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Adhered to all health department regulations regarding food storage and preparation.
Outlet Manager
China town and Clay Oven Restaurant
Sharjha
12.1997 - 01.2005
- Reviewed monthly expense reports to ensure accuracy of charges and timely payments of invoices.
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Ensured safety regulations were followed by all staff members.
- Recruited, hired and trained new employees in accordance with company policies and procedures.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Prepared weekly reports outlining store performance metrics such as sales figures, cost control measures, staffing levels.
- Ordered and controlled flow of inventory to keep most demanded items in stock.
- Designed plans to improve quality, process efficiency and cost control.
Assistant Front Office Manager
Ahuja Holiday Home, Lonavla
Lonavla
04.1990 - 07.1996
- Monitored front desk staff performance, ensuring adherence to company standards.
- Maintained accurate records of guest accounts using property management system.
- Resolved billing discrepancies in a timely manner.
- Handled guest reservations and group bookings.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
Management Trainee
Span Hill Resort, Tungarli, Lonavla
Lonavla
03.1989 - 02.1990
- Resolved customer complaints by communicating effectively with guests.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Collaborated with senior management to ensure successful implementation of projects.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced leadership abilities through training and hands-on task completion.
- Participated in leadership training sessions to develop managerial skills.
Education
Diploma in Hospitality Management(2 Years. - Hotel Management
Institute of Hotel Management, Dadar, Mumbai.
Dadar, Mumbai.03-1989
HSC - Commerce
Dashmesh Public School & Junior College
Mulund West, Mumbai, Maharashtra03-1986
S.S.C. -
Sampson English High School,
Mulund West, Mumbai 04-1984
I
Timeline
General Manager
Hotel Reevanta
06.2015 - 06.2024
Genaral Manager
Hotel Searock Inn
06.2012 - 05.2015
Manager of Operations
Cidade de Daman
02.2008 - 05.2012
Restaurant Manager
Miramar
07.2007 - 03.2008
Outlet Manager
China town and Clay Oven Restaurant
12.1997 - 01.2005
Assistant Front Office Manager
Ahuja Holiday Home, Lonavla
04.1990 - 07.1996
Management Trainee
Span Hill Resort, Tungarli, Lonavla
03.1989 - 02.1990
Diploma in Hospitality Management(2 Years. - Hotel Management
Institute of Hotel Management, Dadar, Mumbai.
HSC - Commerce
Dashmesh Public School & Junior College
S.S.C. -
Sampson English High School,
I