Dynamic Assistant Manager at KPMG LLP with a proven track record in strategic planning and performance management. Expert in KYC operations, I successfully led a team of 45+, enhancing process efficiency and achieving compliance excellence. A motivational leader, I foster collaboration and innovation to drive impactful results.
BFSI
· Built a process to consult with RM’s to verify the outstanding attributes for a customer which helped in more case completions.
· Collaborated closely with the MI team to Develop Tableau Dashboards and Reports, simplifying campaign management for the project. Initiated and executed multiple campaigns, effectively clearing volumes, and driving cases to completion. Proactively addressed potential bottlenecks, ensuring a streamlined workflow, and crafted dynamic Dashboards for real-time monitoring.
· Co-Ordinate between BA and support team to resolve the issues identified in the project and create a tracker which helps the production team to review and understand the workaround provided.