ANIL K THOMAS
COCHIN
Summary
Proficient Field service engineer with 6+ years experienced in renewable energy industry with globally leading on-grid inverter brands like Delta , Growatt and FOX ESS.
Successful in customer support, field service ,equipment repair and customer /OEM training. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
7
7
years of professional experience
Work History
Senior Field Service Engineer
FOX ESS LTD
COCHIN
07.2024 - Current
- Attending numerous calls from customers, dealers and distributors and providing adequate support in time.
- Provided on-site services, installed new systems and escalated customer complaints.
- Repaired defectives units using manuals and tools.
- Diagnosed system failures and determined most cost-efficient solutions.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Maintained work report and shared to the reporting manager on weekly basis
SENIOR SALES & SERVICE ENGINEER
KSOLARE PVT LTD
COCHIN
03.2024 - 07.2024
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Diagnosed equipment malfunctions and completed repairs on site at the component level.
- Helped Sales team by sharing queries and demands of customer orders.
- Attended expos and technical seminars to gather customer contacts and to maintain the best relationship with them.
FIELD SERVICE ENGINEER
GROWATT NEW ENERGY
COCHIN
05.2019 - 01.2024
- Provided on-site services, installed new systems and escalated customer complaints.
- Diagnosed system failures and determined most cost-efficient solutions.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Checked team member performance and quality of work against established standards.
- Visited site and resolved issues in the inverters ranging from 2 kW to 253 kW.
- Handled KL, KA, and TN when colleagues were unavailable.
CUSTOMER SUPPORT/ FIELD SERVICE ENGINEER
DELTA ELECTRONICS
BANGALORE
01.2018 - 04.2019
- Attended numerous calls from customers, dealers, and distributors and updated in CRM.
- Provided adequate support to the customer/field technician remotely.
- Handled 3-88 kW inverter sections in support and field service.
- Maintained weekly, as well as monthly, work record and reported to service manager.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
VTU
UJIRE10-2017
HIGHER SECONDARY - SCIENCE
KERALA STATE BOARD OF HIGHER SECONDARY
IRITTY03-2011
Skills
- Customer support
- Failure and root cause analysis
- Troubleshooting and repair
- Testing and Diagnostics
- Commissioning and installation support
- Online configuration and system parameter settings
- Customer Service Management
- Service Documentation
- On-Site Support
- Maintenance and repair
- Documentation
- Record keeping requirements
- Adaptive and team worker
- Customer/ OEM training
Timeline
Senior Field Service Engineer
FOX ESS LTD
07.2024 - Current
SENIOR SALES & SERVICE ENGINEER
KSOLARE PVT LTD
03.2024 - 07.2024
FIELD SERVICE ENGINEER
GROWATT NEW ENERGY
05.2019 - 01.2024
CUSTOMER SUPPORT/ FIELD SERVICE ENGINEER
DELTA ELECTRONICS
01.2018 - 04.2019
Bachelor of Engineering - Electrical And Electronics Engineering
VTU
HIGHER SECONDARY - SCIENCE
KERALA STATE BOARD OF HIGHER SECONDARY
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