ANIL YADAV
Business Analyst Coordinator
New Delhi
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in ZOHO CRM, ZOHO ANALYTICS, Excel, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Business Analysis Coordinator
Mercer mettl
07.2022 - Current
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Developed and maintained sales forecasting models to improve inventory management and reduce costs.
- Managed database updates related to customer information changes or additions.
- Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
- Resolved technical issues promptly through effective troubleshooting, maintaining optimal system performance at all times.
- Collaborated with cross-functional teams to implement CRM customizations, resulting in enhanced user experience and productivity.
- Assisted in maintaining high security standards through implementing proper protocols that protected sensitive customer data.
Sales Associate
Mswipe
Delhi
11.2019 - 06.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales and CRM Operations Associate
Checkmate Services Pvt. Ltd.
07.2017 - 06.2019
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Made customers aware of current and new programs and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Fleet Supervisor
International Travel House
07.2014 - 07.2015
- Taking care of fleet cars
- Drivers grooming
- Drivers complaints related to car performance
- Doing entry of the work in CRMS (Car Rental Management System) every day.
Education
12th -
CBSE
10th -
CBSE
Skills
Database Management
Additional Information
8 Years 2 Months
Projects
Game of Hunt (Incentive program), 2 Months, Designing an incentive program for sales teams involves creating structure that motivates the sales to meet or exceed sales targets while aligning with business objectives., Eligibility criteria, Sales target and Quotas, incentive structure, Performance metrics, payout Schedule, Evaluation and Feedback Program Benefits, Increase in sales Performance, Employee Motivation, Retention of talent, Alignment with company Goals Budget consideration, Allocate 3% of Revenue for commission Payouts and bonuses.
Timeline
Business Analysis Coordinator
Mercer mettl
07.2022 - Current
Sales Associate
Mswipe
11.2019 - 06.2022
Sales and CRM Operations Associate
Checkmate Services Pvt. Ltd.
07.2017 - 06.2019
Fleet Supervisor
International Travel House
07.2014 - 07.2015
12th -
CBSE
10th -
CBSE
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