Anila S S
Trivandrum
Summary
Results-oriented professional with extensive experience in banking operations seeking to leverage skills in customer service, operational efficiency, process optimization and to contribute to a dynamic banking environment and drive technology solutions.
Overview
5
5
years of professional experience
Work History
Officer-in-Charge
ESAF Bank
Trivandrum
09.2021 - Current
- Provide excellent service to clients by addressing their queries, resolving issues, and offering guidance on banking products and services.
- Oversee daily operations including [specific tasks, e.g., processing transactions, maintaining records, ensuring compliance with regulations].
- Conduct financial assessments and analysis to support lending decisions or account management [if applicable].
- Ensure adherence to bank policies, procedures, and regulatory requirements. Participate in audits and compliance checks as needed.
- Prepare and maintain accurate reports related to [specific areas, e.g., transactions, account activities, financial performance].
- Work closely with other team members and departments to achieve departmental and organizational goals.
- Identify opportunities to cross-sell or upsell bank products and services to meet customer needs and support the bank’s growth objectives.
- Address and resolve any customer issues or complaints in a timely and professional manner.
CENTER MANAGER
CAREER LAUNCHER
Trivandrum
06.2020 - 08.2021
- Developed and maintained a comprehensive database for tracking student progress and program participation; ensured data accuracy, confidentiality, and utilized insights for tailored career development strategies.
- Scheduled and organized career development sessions, workshops, and virtual meetings with industry experts; managed logistical arrangements and resolved any issues to ensure smooth execution.
- Conducted monthly performance evaluations of students, provided constructive feedback, and adjusted career development plans to align with evolving goals and needs.
- Identified and mentored high-potential aspirants through personalized guidance, one-on-one coaching, and professional development advice; tracked progress and provided necessary resources for success.
Project Assistant
35th National Games
Trivandrum
03.2019 - 06.2020
- Managed all aspects of event operations to ensure seamless execution.
- Led promotional campaigns and activities to boost event visibility and engagement.
- Oversaw and directed staff involved in daily event activities, ensuring efficient operations.
- Analyzed and monitored each stage of the event to ensure smooth completion and address any issues promptly.
Education
Bachelor of Engineering - Industrial Engineering
CET
Trivandrum03-2014
High School Diploma -
ChristNagar School
Trivandrum03-2008
Skills
Customer Service
Operations Management
Financial Analysis
Compliance
Reporting
Team Collaboration
Customer Acquisition
Problem Resolution
Database Management
Session Coordination
Performance Evaluations
Mentoring
Event Analysis and Coordination
Promotional Activities
Staff Supervision
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Officer-in-Charge
ESAF Bank
09.2021 - Current
CENTER MANAGER
CAREER LAUNCHER
06.2020 - 08.2021
Project Assistant
35th National Games
03.2019 - 06.2020
Bachelor of Engineering - Industrial Engineering
CET
High School Diploma -
ChristNagar School
Similar Profiles
Kiran ChandraKiran Chandra
Chief Manager – IT Infrastructure Services at ESAF BankChief Manager – IT Infrastructure Services at ESAF Bank
Arjun S AlelilArjun S Alelil
Senior Sales Officer at ESAF BankSenior Sales Officer at ESAF Bank
Aditya MenonAditya Menon
Branch Operation Manager at ESAF BANKBranch Operation Manager at ESAF BANK
AKHILRAJ RajendranAKHILRAJ Rajendran
Senior Yoga Instructor & Client Relations at EEKA Yoga Vidhya Private LTDSenior Yoga Instructor & Client Relations at EEKA Yoga Vidhya Private LTD
SIDDU HUSSAIN ASIDDU HUSSAIN A
SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)