ANIL ABRAHAM CHERIAN

I was back in Casino Hotel, Willingdon Island, Cochin, Kerala where I underwent On the job training, which had a period of 6 months. I was trained in the departments of Kitchen, Pantry, GardeManger , Front Office and Guest Relations. After which we had to submit a detailed project report about our training

• Kottiyam.Place of birth
• MaleGender
• IndianNationality
• MarriedMarital status
• TN74-19860001329Driving licence, I started my first training in the Hotel Industry in the departments of Kitchen
• It’s the peak season during
• Christmas that bulk orders for cakes are received
• Cakes of various shapes, flavours and icing are received, I have worked sometimes through nights to complete the cake orders.

I joined alongside my General Manager Mr. Joseph Rodriguez and ran the operations of all the other departments efficiently. I looked after the restaurants and the bar. During my tenure we hosted a number of wedding receptions and conferences Like the Rotary Clubs, Lions Clubs etc.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained as a Trainee Supervisor
• Trained in Food and Beverage and Front Office
• I came in contact with guests from different nationalities and different cultures.

• Managed day-to-day business operations.
• Managed the Rubber plantation along with my Dad.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Received and processed stock into inventory management system.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used coordination and planning skills to achieve results according to schedule.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Streamlined stock maintenance
• Trained the staff as per guidelines of the Hotel.
• Proper hygiene and sanitation was adhered to,
• Linens were inspected for tears and cleanliness.
• Accountability was strictly adhered to

I was requested by Mr. Velu who was the Managing Director of that Lodge Vijayetha to take over and streamline the Lodge into a hotel. The rooms were being sold by the hour and not per day. I changed the entire working system and brought it back to the hotel industry standards. There was no proper management or trained personnel to handle the House keeping department. Cleanliness was strictly maintained and pilferage were stopped.

Within a year I was requested by my Managing Director if I would move to the Food and Beverage department.

I took over from the position of Executive House Keeper to Food and Beverage Manager. My job was to set up a rooftop restaurant and a bar. The South Indian was set up first as we had no room service at that time. The staffs were interviewed and trade tests were done and then they were hired.

The main kitchen was set up and the staff were interviewed by the MD's friend who brought the kitchen staff from Chennai. The bar license FL3 was approved and the new bar was opened. It was a multi-cuisine restaurant serving all types of Indian, Continental and Chinese food was served.

• Resolved customer complaints involving food or beverage quality and service.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Managed bar and wait staff and directed hiring program.

I was chosen to work for the Asian Games 2006 hosted in Doha, Qatar as a Laundry Supervisor under his Excellency Sheikh Tamim bin Hamad Al Thani, who is the present ruler of Qatar. I was based in Hamad Hospital in the laundry division. I was responsible for the cleanliness,security and packing of the linen in cloth bags in a specific amount. They were then checked by the security and X-rayed before being loaded onto the delivery vehicle, sealed and the main infest was also sealed, only to be opened by the security at the delivery venues like the Asian Games Athletes Village and practice venues. Sometimes I accompanied the vehicles to their respective delivery locations and game venues. It would be later entered into the system either by me or another supervisor.

I was appointed as the General Manager for the Horizon group of Hotels in Doha, Qatar which consists of Hotel Gulf Horizon and Guest Palace Hotel. I was in charge of both the hotels. I was responsible for the security and smooth operations of both the hotel and I reported directly to my Managing Director Mr. Rajan.

Our hotel won a prestigious award known as The Quality Crown which was conferred to Mr Rajan as the best businessman, which was presented in London in agrand ceremony.

I was operating my own catering business, making jams, preserves and also Kerala style foods for small parties.

• Met project deadlines without sacrificing build quality or workplace safety.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Led project teams through construction and launch process.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Drove team success through shared vision and recognition of quality performance.
• Kept in touch wi my clients directly everyday by sending them photographs of completed constructions and plastering
• I had to send all the bills for materials that arrived at the site to the Engineer
• Check and monitor what comes in and what goes out and pilferage don't happen.
• Timelines and deadlines were met even though we worked through the Carona pandemic.

I was with this company till a few months ago, until I was let go due to financial constraints.

I was the POC point of contact as I was staying in the hotel in the event should anything happen

I was responsible for the training and code of conduct for all the staff under me.

Even though a lot of hotels were closing doors during the pandemic we decided to let our doors stay open

I have initiated our sales and marketing to contact all Online Travel Agents with our new tariffs to revive the industry, as we are facing a crunch from foreign tourists and local FITs. Developed and maintained relationships with customers and suppliers through account development. Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.