ANILAL SAD KS

Since Oct’ 2005 working with FusionCX aka Sequential Technologies International (Previously Synchronoss Technologies/Wisor Telecom)

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• Projects Accomplishment till now:

Global Crossing LNP : LSR processing, Port-in, DL/E911, NPAC/SOA

Xspedius LNP : LSR processing, Port-in, NPAC/SOA

PacWest LNP : LSR processing, Port-in, NPAC/SOA

XO LNP : LSR processing, Port-in, CNAM, Internal Port, NPAC/SOA

Verizon LNP : LSR processing, Port-in, Internal Port, NPAC/SOA

EarthLink LNP : LNP PortOut & PortIn, CSR , NPAC/SOA

Peerless LNP : LNP Port-in, TollFree, MACD

Windstream LNP : LNP PortOut, CSR , LineLoss, NPAC/SOA, JIRA, SalesForce, MetaSolve M6, VFO, AT&T LEX, Verizon LSI/WISE, Telecom Carrier Escalations

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• Department wise Deputation:

Oct’ 05 - Jan’ 09 Member Provisioning / GBX LNP

Jan’ 09 - Mar’ 10 Mentor / XO LNP

Mar’ 10 - Jul’ 15 Team Lead XO LNP

Jul’ 15 - Mar’ 20 Team Lead VZ LNP / EL LNP

Apr’ 20 onwards Supervisor WIN LNP

Jun' 24 onwards Supervisor WIN LNP/ Peerless LNP

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Functional Responsibilities:

• Analyzing the incoming orders, Monitor and Control all Provisioning services tasks from the receipt of order through Port Completion
• Responsible for a team of 16 members to provide provisioning services for various clients (Windstream/Peerless LNP) including Number Port-in and Port-Out services
• Single-handedly managed multiple programs/process
• Managed Windstream PortOut program, hPAE M6, WinOM, Sales Force, VFO, Nuestar/TransUnion systems and also support Peerless LNP, TollFree, MACD activities
• Interact with clients for evaluating areas of team improvements and providing feedback to managers on time for achieving higher customer satisfaction matrices
• Ability to investigate port out issues for resolution of service affecting issues, engaging the appropriate departments of points of contact for escalation as needed
• Coach and encourage team members to go above and beyond with every transaction to delight our customers
• Expertise skills in Order Management, Service Provisioning, Problem solving, Escalations, SLA compliance and reporting/analytical abilities in Microsoft Excel

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2 years working experience with a Content Management Team for ‘i2 Technologies’ as a Data Analyst at M/S. Adarash Solutions (P) Ltd., Bangalore. The work includes Mapping, Classification, Data Capturing, Data Mining and Life Cycle Management for Electronics and Mechanical Products with reference of catalogs and with the support of Internet or other sources. Handling Q.C. and Q.A of all Process and updating data to the database..