Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anilkumar Balachandran

Bengaluru

Summary

Dynamic leader with extensive experience at Sutherland Global Solutions, excelling in strategic planning and operational reporting. Proven track record in cost-saving strategies and enhancing team performance through effective coaching. Adept at compliance adherence and problem-solving, driving significant improvements in service delivery and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Account Receivable-Head

Sutherland Global Solutions
Bangalore
07.2025 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Manager- Service Delivery & Collections

Sutherland Global Solutions
Bangalore
03.2021 - 06.2025
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Manager- Collections

Iron Mountain India
Bangalore
07.2020 - 03.2021
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed annual budgeting and forecasting, optimizing resource allocation.

Sr. Executive-Collections

Reliance Interservice PVT Ltd
Bangalore
04.2008 - 05.2019
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Developed and implemented strategic plans to achieve company objectives.
  • Negotiated contracts with vendors for goods and services at competitive prices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Accounting

Kerala University
Trivandrum
06-2000

Skills

  • Time management
  • Cost-saving strategies
  • Compliance adherence
  • Operational reporting
  • Strategic planning
  • Leadership development
  • Problem solving

Timeline

Account Receivable-Head

Sutherland Global Solutions
07.2025 - Current

Manager- Service Delivery & Collections

Sutherland Global Solutions
03.2021 - 06.2025

Manager- Collections

Iron Mountain India
07.2020 - 03.2021

Sr. Executive-Collections

Reliance Interservice PVT Ltd
04.2008 - 05.2019

Bachelor of Arts - Accounting

Kerala University

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Anilkumar Balachandran