Anil Kumar Bavikati
Assistant Manager
Hyderabad
Summary
17 years of overall experience and efficiently been a part of General Admin Operations,Corp Real Estate, Vendor Management, Asset Management, Warehouse, Logistics & Customer Support Independently managing work from end to end. Having good analytical and problem-solving abilities coupled with organization/ team facilitation. I hold a Bachelors in Electronics and I am an ITIL Certified.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Administration
01.2020 - Current
- Maintained a clean, safe, and organized environment to enhance the experience of the employees
- Corporate real estate and scouting of the office spaces and make them ready into a vibrant office space
- Housekeeping and Facilities Management
- Make sure all the registration certificates, pollution board certificate, occupancy, waste material , e- waste management, water board, fire department , property tax certificate are in place from the landlord.
- Monitoring of the pest control, shampooing of the carpet, general electrical issues, DG, HVAC, parking and visitor management
- Maintenance and monitoring of the CCTVs
- Arranging the lunches for the employees and special lunches during occassions and working lunches for the teams and visitors
- Responsible for the travel tickets and accommodation in guest house and the hotels as per the employee request
- Visa processing (in coordination with the travel agency) and helping the employees in arranging the required documents for their visa process
- Make sure we complied with all the statutory compliances related to the administration
- Finding and evaluating a new vendors and onboarding them related to the administration works
- Every financial year need to coordinate with all respective wearables team stake holders for the budgets to be shared (approximately 50 to 60 cr)
- Coordinating on all the legal issues with the respective stake holders
- I am an Ethics Counsellor for the Hyderabad and Telangana Employees
- Need to take care of the general procurement of the IT and Accessories
- Maintaing them in the asset inventory and conducting and physical asset verification every 6 months
- Maintenance of the switches, access points and Routers
- Monitoring of the bandwidth utilisation and upgrading them on time to time
- Responsible for all the audits related to procurement and other related things
- Specialised in arranging the outings and team outbounds both local and across pan India
Operations Manager
Hug Innovations LLP
09.2016 - Current
- Company Overview: World's First Gesture Control Smart Watch (Developed by Indians) and it's an IOT based startup Company
- Admin & Facilities: Comprises of a great deal of multitasking to get sync with all departments within the organization and to be integral part of organization's success and growth
- Analyze needs and comforts of employees and provide all those facilities to put them at ease and cozy to improve staff their service better
- Facilitating and monitoring all amenities to run organization operations smoother and hassle free (stationary, Ac repairs, internet, networking, system admin, glass door repairs, led lights repair, workstations, chairs)
- Strategically planning to cut cost, improve staff productivity and increase ROI (return on investment)
- Leave no stone unturned in safety measures of an organization
- High priority is for healthy, clean and hygienic environment
- (Swatch Prayavaran)
- Supporting all team members and welcoming their suggestions to improve and serve better
- Act on user's feedback to close the loops
- Vendor & Asset Management: Build and manage inventory of active and non-active assets
- Buffer stock maintenance
- Prepare inventory of non-active assets for scrap/discard
- Manage the complete life cycle of purchase orders with a structural approved and delivery process
- Maintain a complete product catalogue of all assets which we purchase for our organization
- Maintain a vendor catalogue, compare prices from different vendors before go for PR
- Keep track of IT contracts and get notified about their expiry in advance
- Get comprehensive asset information like hardware specification, software installed, asset ownership history and asset status in a single pane of glass
- Customs Clearance: Have a comprehensive knowledge of import goods for customs clearance
- Prepare and submit documents required to facilitate imports into our company adhering to customs law for customs clearance
- Warehouse: Most of the times we receive the electronic components related to iOT projects that are being done by our pals
- Perform an array of functions that may include receiving and processing incoming stock and materials
- Picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse
- Preventive measures and precautions for the product sound and safety
- Record maintenance of all goods and service in compliance with Audit
- Logistics supply & Taking care of internal & external client meetings and arrangements: Movement of goods and equipment's from one place to other at events which organize periodically
- Facilitating transport comforts to all participators of the event
- Mobilizing man force for smooth and serene operations to make events successful
- Carry Preliminary activities and discussion with all responsible teams to put all things in right place at right time
- Travel and Itinerary: Well versed with the process of Travel and Hotel accommodation provisions for domestic and international tours
- Choosing the best Travels and Hotels within the given budget, exploring the additional services to make journey even more memorable
- Taking care of CEO's personal assets like, land, Villas, Cars, inspecting them on every fortnight: Own the responsibility of personal care of CEO's assets/properties/belongings such as Land/Villas/Cars and inspection of these twice a month
- Make arrangements/provisions as per CEO's calendar schedules
- Well prepared to avoid last minute rush/hassle
- Inside Sales & raising invoices against them: Sole responsible for sale/purchase of goods/products
- Examine of quality of goods we are purchasing
- Verification of background of vendor who purchase of our goods to make sure that keep the value of our product/services are up
- Raise an invoice against purchased goods with proper GST details
- Hold the responsibility of vendor payment on time as per agreed terms with vendor for the goods/service are purchased
- World's First Gesture Control Smart Watch (Developed by Indians) and it's an IOT based startup Company
IT Asset-Team Lead
Dr. Reddy's Laboratories
06.2011 - 08.2016
- Company Overview: Client under pay roll of Maha Electronics Pvt Ltd (from June '11 to Jan '16 and payroll has changed to KARSUN Solutions LLC effective from FEB '16)
- Managing the warehouse end to end all processes and functions within a busy warehouse
- Managing a team of up to 6 employees within the warehouse
- Coordinating racking and storing
- Process owner for Hardware and Software Asset Management operations and process
- Upon receiving the material need to do check the material physically (Hardware) based on the PO/SO and then post GRN (goods receipt note)
- Making sure that all freights receipts and deliveries are carried out in time
- Maintaining stock control systems for accuracy and planning accordingly of future storage capacity
- Inventory management including stock ordering and reordering for the fulfillment
- Responsibility of standards of material handling
- Using SAP system stock will be controlled and to monitor
- Accountable and responsible for the procurement of the hardware and software (laptops, desktops, printers, servers, Monitors, IP Phones, and other Peripherals and Accessories)
- Manage vendors and business users on meeting the process SLAs
- Getting the quotes from multiple vendors for each procurement and negotiating with them for best price
- Prepare RFQ documents based on technical input from user and IT procurement policies and procedures and secure approvals on the same
- Support onsite IT procurement category Managed offshore IT sourcing consultant to decide negotiation strategy and get approvals on multiple steps as needed
- Involved in random audits of the asset inventory at all the customer stocks in the facilities
- Responsible for monitoring and maintenance of the Asset database
- Software Asset Management includes maintaining database of corporate software licenses and generating reports to meet the client requirement
- Reviewing and discussing the software asset management plan, policies and procedures with the customer
- Performing audits (examining the authenticity) of installed software at the customer's place
- Prepare MIS for Senior management reviews
- Creating documentation of operational concepts, workflows, etc
- Responsible for engaging and assisting customers in understanding and controlling their software licensing costs, avoiding legal pitfalls related to licensing by influencing industry best practices
- Monitoring teams' performance on weekly and monthly basis
- Motivating and developing staff towards higher levels of 'Quality', 'Productivity', managing individual aspirations and career progression
- Co-ordination with internal departments for daily user requirements and for internal customer satisfaction and track user perceptions of IT support through the use of appropriate metrics
- Monitoring the Risk & Compliance activities as per the guidelines & policies of the organization
- Review with Team and client for SLA achievement
- SLA Report publication and customer meeting to review SLA/OLAs
- Tracked customer performance against agreed SLAs
- Ensuring delivery of professional services as specified in the service Level Agreements with end customers
- Making sure that the data is uploaded into the inventory through HP AM tool and Lotus Database
- Managing user requesting for software licenses & hardware through service request
- Issue & release of software license & provide support during migration
- Monthly tracking of installed software's captured in e-asset tool for license details and uninstalled unlicensed software
- Mapping of the license gaps to cost centers
- Generating reports on monthly basis for software media request serviced, license details as well as download expiry
- Create documentation of operational concepts, workflows & SOP's etc
- Analyze customer license contract
- External technical and project coordination with customers and SAM tool providers
- Conducting internal software Audit
- Maintaining the IMACD for software & hardware
- Preparation of the PV of assets
- Attending escalated issues to meet the client requirements and close them
- Client under pay roll of Maha Electronics Pvt Ltd (from June '11 to Jan '16 and payroll has changed to KARSUN Solutions LLC effective from FEB '16)
- Tools: SAP, HPSM & HPAM
Senior - Customer Support Executive
Internet Based Online Marketing Company
09.2010 - 06.2011
- Company Overview: Based in Hyderabad
- Managing Sales team of 12 to sell company owned products and as well as a senior customer support executive in terms of escalations
- Managing day to day activities and setting targets to team for achieve their monthly Sales targets
- Preparing MIS reports of the Sales data to present with senior management every month
- Used to motivate and take the feedback of each employee to reach their targets all the times
- Provide E-mail and telephonic support, remote diagnostics, research and duplication of reported problems
- Review new product deliverables and design specifications and used to give proper training to the team members on new product launch
- Based in Hyderabad
- Results: Appreciated by the Company MD and Senior Manager Operations for increasing the sales rate for consecutively 3 months
- Received applause for maintaining a compliance rate of 97% for all team members' sales data
- Training: Mentored and trained own team members to boost the team performance and sales targets
Customer Support Analyst Operations
UK's largest Indian Groceries company
03.2010 - 09.2010
- Company Overview: Based in Perivale, London
- I used to deal with the Indian customers based in UK
- Mainly Sales and processing their orders, procurement of new products on a daily basis
- Adjusting the inventory of all the products
- Need to maintain buffer of all the items moving fastly
- Maintaining the consistency in the sales and also taking right steps towards growth of sales every month
- Within the three months sales have gone high to 25-30% more
- Resolving the customer's complaints and queries on time to time favouring customers
- Not only sales even following for the deliveries of goods as well
- On daily basis generating a ship labels for the postal order customers and sending the LOS (Local order summary) report for the local order customers
- Every night all the orders will be sent out for packing through emails and coordinating with the packers as well whether all the orders has been packed or any adjusts has been made in the orders
- Checking the payments in the PayPal and the cyber source (one of our Payment gateway) and collecting the payments from the customers and refunding the amounts for the missed items or any damaged items
- Based in Perivale, London
Phone Banking Officer - NRI Division
ICICI Bank
08.2007 - 03.2010
- Company Overview: India's second largest Bank, with tremendous financial services all over the country to the doorstep of consumers
- Inward remittance, Outward remittance
- NRE, NRO Savings Account
- FCNR, NRE, NRO Fixed Deposits
- Cross Selling ICICI bank products to our NRI customers based on their convenient
- Use to get it open a Fixed / Recurring Deposits and Savings Accounts with Customers and every month we used to reach our targets and gets good performance bonus at the year end
- Resolving the Queries of Customers related their Accounts and remittances done by the customers
- Trying to get resolution on first call of each customer
- Customer satisfaction is the main aspect
- Maintaining AHT (Average Hold time)
- Doing Email correspondence (Through Talisma application)
- Hands on experience in Finacle application
- Maintaining quality scores and giving feedback to the team members
- Providing Service to the customers without errors
- Giving perfect solutions to the customers who escalate
- India's second largest Bank, with tremendous financial services all over the country to the doorstep of consumers
Education
Bachelors - Electronics Technology
Osmania Degree College
Kurnool08.2007
Skills
Organization
Team facilitation
Day to Day Operations
Vendor Management
Warehouse Management
Distribution
Stock Control
Supply Chain
Operational Efficiencies
Team Leadership
Process Audits
Customer Satisfaction
SLA Management
Continuous Process Improvement
User Support
Tech Support
Personal Information
- Date of Birth: 05/11/86
- Marital Status: Married
Dependencies
- Father
- Mother
- Spouse
- Daughter
Timeline
Assistant Manager
Administration
01.2020 - Current
Operations Manager
Hug Innovations LLP
09.2016 - Current
IT Asset-Team Lead
Dr. Reddy's Laboratories
06.2011 - 08.2016
Senior - Customer Support Executive
Internet Based Online Marketing Company
09.2010 - 06.2011
Customer Support Analyst Operations
UK's largest Indian Groceries company
03.2010 - 09.2010
Phone Banking Officer - NRI Division
ICICI Bank
08.2007 - 03.2010
Bachelors - Electronics Technology
Osmania Degree College