Anil Kumar Jally

Roles & Responsibilities:

• Led cross-functional teams, driving product improvements and technology integrations to boost customer experiences and streamline operations
• Identified opportunities for process improvement and implemented innovative solutions including organizational restructuring
• Ideated and implemented Android based mobile sales reporting application 'Raam Connect' enabling sales teams to access real-time performance on the go improving sales efficiency.

Achievements:

• Increased weighted Customer Experience scores (Sales and After-Sales combined) by 35% in just 4 months
• Increased after-sales revenue generation by 12.7%
• Employee Engagement scores improved to 4.45 out of 5

Roles & Responsibilities:

• Spearheaded product development and digital initiatives, resulting in seamless solutions and sales augmentation
• Streamlined processes to maximize system efficiency and implemented strategic projects

Achievements:

• Ideated and implemented a Health Endorsement Module and increased adoption to 97% in 8 months, demonstrating strong product management skills
• Ideated and implemented a corporate portal for customers, enabling easy access to policy documents, claims reports, and other essential information, resulting in improved customer satisfaction and streamlined communication.

Sales:

• Marketed ICRA rating products, achieving targeted growth in revenue and market share of Rated Value of Debt

Achievements:

• Doubled ICRA's Market share in rating of Security Receipts from ARCs for FY'19, showcasing strategic thinking and strong product positioning

Sales:

• Managed a portfolio of over 700 High Net-worth Retail Customers with a total Book Size of Rs.43 Cr
• Analyzed customer transactions to identify opportunities and provide sound financial advice, contributing to product optimization

Corporate Sales:

• Managed risk-management solutions and servicing of 32 clients with a combined annual corporate portfolio of Rs.53 crores
• Negotiated pricing strategies with Underwriters for all service offerings, based on competitor benchmarking and market expectation

Achievements:

• Retained 95% of the clients through timely delivery of service and weekly client interactions

Corporate Sales:

• Performed customer profiling and designed training sessions tailored to clients' business needs, showcasing adaptability and understanding of various industries