Anil Kumar K G
Infrastructure and Security
Bangalore
Summary
Talented and accomplished IT executive having overall 30 years IT experience (Delivery, Networking and Security) including international with proven ability to successfully direct information technology support services and operations towards customer delight with international work experience. Expertise in customer success and program management, IDAM, Governance, Service Delivery & Operational Support for Cloud & traditional Data Centers, Analytics, Automation, Process Improvement Initiatives and aligning technology services with business goals. Experienced in enterprise-wide service implementation with excellent communication, problem solving, and leadership skills. Versatile Senior Manager specializing in Infrastructure Security Delivery Services and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Sr Manager, Infrastructure Lead - Security Service Line
DXC Technology
10.2022 - Current
- Responsible for global operations of Security Infrastructure Services looking after operations and managing 2 dozen plus strategic global projects for service improvements and cost optimisation that includes governance, security risk assessment and mitigation of risks and transformation and transition of services.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Vice President, Cyber Resilience Services
Tecplix Technologies Private Limited
2 2022 - 7 2022
- Oversee global delivery for 5 clients and accountable for Cyber Resilience Services on transforming Digitally driven Enterprises to gain autonomy in their Cyber Defense
- It spans across Governance, Risk Mitigation, Compliances, Consulting, Assessments, Technology Adoptions, Managed Security Services and Technology Transformation Services.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Clarified roles, responsibilities and expectations of staff.
Delivery Head
Ilantus, Bangalore
11.2020 - 02.2022
- Accountable for all Access Management and Access Governance Implementation Program Governance and Management for all deals globally for both clouds based and on premises solutions, and Managed Security Services.
- Managed large, transformative initiatives impacting multiple delivery channels for 10 large clients.
- Delivered core infrastructure and enterprise initiatives for service delivery.
- Ensured compliance with industry regulations during the entire project lifecycle, minimizing legal risks or repercussions associated with non-compliance issues.
- Built a high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within the field.
- Prepared and reported project metrics needed for various risk groups.
- Identified and managed path and milestones of delivery schedules.
- Collaborated with sales teams to ensure smooth handover of projects from pre-sales to delivery phase.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Managed resources effectively to avoid unnecessary delivery delays.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Service Delivery Lead
Accenture, Bangalore
02.2011 - 01.2020
- Oversee operations for $150 million IT services in Europe and U.S with a workforce of 300 supporting 70 medium to large sized clients.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Achieved high levels of customer satisfaction by consistently exceeding performance targets across multiple projects.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Established clear objectives for each project phase, monitoring progress closely against pre-defined milestones.
- Implemented new technologies to automate repetitive tasks, increasing overall productivity.
- Led cross-functional teams to deliver complex projects on time and within budget constraints.
- Managed a diverse team of professionals, ensuring high-quality service delivery for all projects.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Championed change initiatives within the organization, driving adoption of new tools and methodologies that enhanced overall effectiveness in service delivery.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Project Manager
Infosys Technologies
12.1998 - 02.2011
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Support Manager
Wipro Enterprise Solutions
07.1998 - 12.1998
- Coached employees through day-to-day work and complex problems.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor in Electronics and Communications Engineering -
MIT, Manipal
PMI
USASkills
Strategic Planning
Certification
PMP
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
sans
Vocal music, Philosophy, Travel
An ardent follower of Carnatic Classical Music cum a learned vocalist. A passionate reader of Indian Philosophy and an enthusiast traveller.
Accomplishments
- Achieved $2M saving through effectively optimising infrastructure assets.
- Supervised team of 200 staff members.
- Collaborated with extended team of 20 in stabilising an important client's environment with a potential saving of $100K monthly.
- Achieved 50% operational efficiency by introducing chatbots for ticket resolution.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Driving heavy vehicles, Trekking, Travelling to remote places Reading Indian Philosophy
Timeline
Sr Manager, Infrastructure Lead - Security Service Line
DXC Technology
10.2022 - Current
Delivery Head
Ilantus, Bangalore
11.2020 - 02.2022
Service Delivery Lead
Accenture, Bangalore
02.2011 - 01.2020
Project Manager
Infosys Technologies
12.1998 - 02.2011
Support Manager
Wipro Enterprise Solutions
07.1998 - 12.1998
Vice President, Cyber Resilience Services
Tecplix Technologies Private Limited
2 2022 - 7 2022
Bachelor in Electronics and Communications Engineering -
MIT, Manipal
PMI
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