Hi, I’m
Anilkumar Natramkavil Raveendran
Airline
CCJ,Kerala
Summary
Accommodating Airport Services Agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 15 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
5
years of post-secondary education
5
Languages
Work History
Qatar Airways Calicut
Airport Service Agent
10.2015 - Current
Job overview
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Sikkim Manipal University Calicut,Kerala,India
Master Of Business Administration from Human Resources Management
04.2010 - 03.2012
Mary Matha Arts & Science College Wayanad,Kerala,India
B.Com With Computer Applications from Accounting And Computer Science
07.2004 - 03.2007
Speedwings Aviation Academy Calicut,Kerala,India
IATA / UFTAA from Aviation
04.2007 - 09.2007
Skills
Passenger assistance
Daily reports
Flight management
Reservations and ticketing
Ticket changes
Friendly service mentality
Written Communication
Active Listening
Attention to Detail
Offloading activity supervision
Aircraft weight computation
Cargo load briefings
Baggage handling requirements
Center of gravity calculation
Airfield operations
Excellent Communication
Interpersonal Communication
Organization and Time Management
DCS Software Proficiency
Dependable and Responsible
Math skills
Written and verbal communication
Crew management
Timeline
Airport Service Agent
Qatar Airways
10.2015 - Current
Sikkim Manipal University
Master Of Business Administration from Human Resources Management
04.2010 - 03.2012
Speedwings Aviation Academy
IATA / UFTAA from Aviation
04.2007 - 09.2007
Mary Matha Arts & Science College
B.Com With Computer Applications from Accounting And Computer Science
07.2004 - 03.2007