ANIL KUMAR PATEL

Professional with 11+ years of experience in operations delivery at MeritTrac Services Pvt Ltd and sourcing. Sophisticated and graceful in managing high-volume workloads and vast geography in a rapidly changing environment. Dedicated to customer service, Managing CBT and PnP high volume exams, Client satisfaction, team management and communication.

In Current Company managing Embibe's customers (External) and coordination with all Embibe teams (Internal) Ensure smooth functioning of Embibe Program in the institutes/school –including On-boarding Implementation, training, monitoring the usage. Accountable for high customer satisfaction, on-time and high-quality delivery, successful project implementations, healthy service management and high product usage among customers/students. Make sure the NPS rating of the client is met. Work with Sales, product, academic, content and engineering team members to achieve maximum pace and efficiency during POC's, project implementations, client on boarding etc.

OSM- New initiative and product for digitized evaluation of the hard copy answer scripts of the students mostly for boards and universities. Mumbai University- Handled 3 semester project with more than 17 lacks scripts each semester of more than thousand subjects at scanning center. Trained various college markers (Subject Teachers) on script marking platform. Central Board of Secondary Education (CBSE) - Handled entire Patna RO scripts as scanning center incharge with handling all the exceptions reports. Council of Higher Secondary Education (CHSE, Orissa)- Was incharge at scanning center for 3 years and handled more than 8 lacks scripts each year and was managing the OMR scanning at each test center of other manual correction subjects. Abdul Kalam Technical University (AKTU, UP) - Was scanning center incharge at AKTU and manged entire end to end process with exceptions handling.

Bihar- Overall end to end execution of recruitment drives for Bihar Legislative Assembly Secretariat (Bihar Vidhan Sabha), State Health Society Bihar, Bihar State Power Holding Company Ltd (BSPHCL) and Bihar School Examination Board (BSEB).

Jharkhand- Execution of recruitment drives for Jharkhand Staff Selection Commission (JSSC), Jharkhand Urja Vikas Nigam Ltd (JUVNL) and Jharkhand Police.

Orissa- End to end activity for Odisha Computer Application Centre (OCAC), State Council of Educational Research and Training (SCERT), Odisha Forest Development Corporation (OFDC)

Central Govt- Rajya Sabha Secretariat, Comptroller & Auditor General of India (CAG), National Productivity Council (NPC), Steel Authority of India Ltd (SAIL), Oil and Natural Gas Corporation Limited (ONGC), Hindustan Aeronautics Ltd (HAL), Indo-Tibetan Border Police (ITBP).

Corporate IT / Banking - Infosys, Cognizant, Accenture, HP, Axis Bank, Federal Bank, South Indian Bank, Standard Chartered Bank. Educational Institute- Vellore Institute of Technology (VIT), Amrita University, Azim Premji University, Sathyabama University, Sikkim Manipal University, Anna University.

• Certificate course on Supply Chain Management (2017)
• Certificate course on Lean Six Sigma Green Belt (2018)
• Certificate course on Creative Problem Solving & Decision Making (2018)
• Certificate course on Introduction to Project Management (2019)

Marital Status: Married

1 daughter of 2 years.