ANIL KUMAR RAPOLU
Hyderabad
Summary
Dynamic Rooms Division Expert with 12 years of extensive experience in leading and managing housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction. Proven expertise in optimizing budgets, enhancing operational efficiency, and conducting rigorous quality control inspections. Demonstrated ability to train and develop high-performing teams, fostering a culture of excellence in service delivery. Adept at leveraging technology to streamline processes and improve guest experiences, while maintaining a keen focus on detail and safety compliance. Committed to delivering exceptional results in fast-paced hospitality environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Novotel Hyderabad Airport
06.2022 - Current
- Company Overview: 292 rooms property (Accor group)
- Monitoring and ensuring all the expenses are within the budget
- Ensuring all the contract employees are taking proper safety
- Pest control and gardeners are given targets and ensure they perform as per the targets given
- Ensuring the laundry operations are running well with proper documentation
- Ensuring linen quality and hygiene maintained by cross checking the laundry frequently
- Monitoring the monthly roaster and leave plan for public area and floors as well
- Ensure training are conducted as per the training calendar
- Maintaining and monitoring the monthly productivity report to understand the team productivity individually
- Focus on Special Emphasis on Priority and VIP guests and ensuring no guest complaints
- Create a courteous friendly, professional, work environment through open line of communication
- Ensure compliance with safety and sanitation standard
- Inspect and maintain hotel rooms and public area daily
- Taking rounds of all horticulture areas and ensuring they are maintained well
- Monitoring regular deep cleaning and periodic cleaning schedules and ensure timely completed to enhance the guest experience
- Maintaining a monthly linen & Asset inventory
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
- Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations
- Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control
- Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel
- Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue
- Provide guests with professional, efficient, prompt and courteous service
- Assign daily tasks to the housekeeping staff
- Monitoring and planning for smooth operation during the renovation
- Preparedness for hygiene and HSE audits
- Monitoring and driving the team to achieve RPS targets
- Ensuring compliance of ALLSAFE protocols
- Monitoring monthly P&L report
- Encouraging team to collect ACDC preferences for Guests
- 292 rooms property (Accor group)
Facility Manager
Quess Corp. LTD
04.2021 - 05.2022
- Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
Housekeeping Manager
Novotel Hyderabad Airport
11.2018 - 04.2021
Assistant Manager Housekeeping
Novotel Hyderabad Airport
10.2015 - 10.2018
Housekeeping Supervisor
Novotel Hyderabad Airport
07.2013 - 09.2015
Housekeeping Associate
Mercure Abids
01.2012 - 07.2013
Education
Bachelor Hotel Management and Catering Technology -
Osmania University
Hyderabad01.2012
Intermediate - Medical Lab Technician
Board of Intermediate Education
Andhra Pradesh01.2009
Secondary School Certificate -
Board of Secondary Education
Andhra Pradesh01.2006
Skills
- Budget management
- Leadership and Management Skills
- Guest Service Excellence
- Operational Knowledge
- Financial Acumen
- Communication Skills
- Time Management and Organization
- Attention to Detail
- Crisis Management
Accomplishments
- Nominated for housekeeping person of the year from Novotel Hyderabad Airport for Accor India awards (2018, 22, 23).
- Best Manager Runner-up for the year 2017 at Novotel Hyderabad Airport.
- Nominated for housekeeping person of the year from Novotel Hyderabad Airport for Accor India awards (2017).
- Housekeeper of the month (June 2015), NOVOTEL Hyderabad Airport, Hyderabad – INDIA.
- Completed Train the Trainer Training successfully.
- Never Ending Wow Service Quarter year award (2015), NOVOTEL Hyderabad Airport, Hyderabad – INDIA.
- Excellent project award for the topic of hotel housekeeping operations (2012).
- I won the first prize for inter college flower arrangement competition (2011).
Languages
- English
- Hindi
- Telugu
Personal Information
- Age: 33
- Father's Name: Mr. Sathyanarayana
- Date of Birth: 05/18/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
The Global Leadership Program at Accor is a premier initiative that equips high-potential professionals with the skills, experience, and global exposure needed to take on leadership roles within the hospitality industry. With a focus on leadership development, operational expertise, innovation, and sustainability, participants are prepared to drive Accor’s success and contribute to shaping the future of hospitality worldwide.
Affiliations
- Front Office
- Finance
- Sales
- Revenue
Timeline
Executive Housekeeper
Novotel Hyderabad Airport
06.2022 - Current
Facility Manager
Quess Corp. LTD
04.2021 - 05.2022
Housekeeping Manager
Novotel Hyderabad Airport
11.2018 - 04.2021
Assistant Manager Housekeeping
Novotel Hyderabad Airport
10.2015 - 10.2018
Housekeeping Supervisor
Novotel Hyderabad Airport
07.2013 - 09.2015
Housekeeping Associate
Mercure Abids
01.2012 - 07.2013
Bachelor Hotel Management and Catering Technology -
Osmania University
Intermediate - Medical Lab Technician
Board of Intermediate Education
Secondary School Certificate -
Board of Secondary Education
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