Accomplished AVP with a proven track record at Giesecke & Devrient, adept in developing KPIs using Power BI. Holds a Green Belt in Six Sigma, demonstrating exceptional analytical and process improvement skills. Skilled in SAP & CRM, with a focus on achieving continuous improvement and compliance.
Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
· Directed bid management process to support global business opportunities
· Participated and provided support in the Initial Offer Review for EMIA & APAC Region solution sales.
· Interacted with Solution Sales, Account Management, and Customer Project Manager teams regarding engagement and deals, arranging calls, taking notes, and ensuring compliance, and ensuring deliverables were submitted following customer Request/RFP.
· Coordinate with account managers to complete the Commercial and Pricing components, including key factors such as competitive pricing, risk review, service delivery cost, and project cost, to get the eDCT approval from management.
· Responsible for being the custodian of all documentation processes followed during the entire process of RFP.
· Prepare and discuss KPIs (e.g. monthly hit rate of opportunities, region average deal size, average deal size by product, etc.). Helpful in strategic decision-making for management.
· Overseeing a team of 15 members for G+D India operations, which includes managing spare part orders, involving contract invoicing, and handling CRM customer care.
· Collaborated with and participated in the Offer Validation Team (OVT) for high-value deals, working alongside cross-functional teams such as controllers, legal experts, operations, logistics, and project managers to jointly determine deal pricing and conduct risk assessments.
· Implemented performance KPIs to ensure effective team management.
· Responsible for submitting and negotiating proposals, quotations, and AMC agreements as per standard business practice.
· Responsible for managing all contracts in SAP CRM, overseeing contract invoicing, service revenue planning, and service revenue recognition.
· Spare Parts Sales Order Management and Invoicing.
· Regularly evaluate all processes with cross functions to improve the quality and bring efficiency to day-to-day business activities.
· End-to-end knowledge of SAP and CRM processes. Key user for CRM roll-out in GD, India.
Pre-sales support