ANIL KUMAR SINGH
General Manager
Mandi,Hiamachal Pradesh
Summary
Experienced professional with over 20 years of industry expertise, offering a proven track record in driving results and solving complex problems. Dynamic and results-driven leader, adept at managing day-to-day operations and building high-performing teams. Skilled in transforming strategic plans into actionable initiatives, while effectively managing relationships with executive stakeholders. Known for motivating teams and making data-driven decisions, thrives in diverse, fast-paced, and entrepreneurial environments.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
General Manager
IIT Mandi Catalyst
Mandi, Himachal Pradesh
12.2022 - Current
- Leading all strategic and operational aspects of the incubator including programs, partnerships, policy advocacy, and team management.
- Spearheaded the design, application, and execution of multiple government and CSR-funded startup support schemes:
BIRAC BioNest , MeitY GENESIS , MeitY Tide , SIDBI (REDP) , Startup Himachal, Pre-Incubation Development Program , HDFC Parivartan Accelerator and Indiaai program, EIC by AIM, Niti Aayog, RISE by AIM, SISFS and some corporate programs. - Successfully secured cumulative funding of over INR 20 crores for incubator-led initiatives.
- Oversaw planning and execution of flagship initiatives like the Himalayan Startup Trek (HST) in 2023 and 2024, impacting 200+ startups.
- Facilitated grant disbursement and mentorship for over 500 startups through programs like NIDHI Prayas, EIR, MeitY Tide EIR, Grant Scalable Fund, GENESIS EIR, SISFS, BioNest, and state-funded schemes.
- Conceptualized and launched an Extension Centre in Mohali.
- Played a key role in hiring, onboarding, and structuring a high-performing incubation team.
- Led the development of Standard Operating Procedures (SOPs) for Incubator and schemes.
- Built and sustained strategic partnerships with national and international ecosystem players, government bodies, and academic institutions.
- Represented IIT Mandi Catalyst in high-impact national forums, contributing to policy consultations and knowledge-sharing panels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Asst. General Manager
Atal Incubation Centre- BIMTECH
Greater Noida
02.2018 - 11.2022
- Generated leads and implemented the Incubation Centre development program and Incubation employee training program for budding Incubators and their staff.
- Engaged and built relationships with ecosystem players, including accelerators, industry experts, mentors, serial entrepreneurs, investors, and Indian and international startup organizations across sectors.
- Engagement and partnership building with different national and international startup ecosystem stakeholders, as well as business development for AIC-BIMTECH India Market Access programs and other international startup programs.
- Operationally managed international startup programs in collaboration with South Korea and Canada startup ecosystem government organizations, for growth stage startups.
- Created operational processes from scratch for startup programs, managed deadlines, program deliverables, and KPIs, and ensured tangible success for startups and corporate/government clients.
- Organized and conducted various events, seminars, and training workshops.
- Participated in the hiring process, including selection and interview of employees and interns.
- Successfully completed 2 cohorts with SSE India for 9 months program.
- Participated as jury in various Govt. and Non-Govt. organized events and hackathons like Startup India Yatra (10 States), Startup UP conclave, Mentor hour by Delhi Police, etc.
Hub Manager
Innov8
New Delhi
03.2016 - 01.2018
- Operationally managed the center on a day-to-day basis with the responsibility of sales conversions for the center.
- Created and executed various mentor hours, workshops, and events like YC mentor Hour.
- Successfully conducted India's 2nd Y combinator meet and human Literary event in Innov8 center Delhi.
- Participated in the hiring process of staff from Junior staff to center Managers for 6 centers.
- Generates profitable new business through prospecting and inquiries and walk-in, in order to exceed set targets.
- Accountability for profitability, performance, and the Center's success through teamwork.
- Maximize occupancy and profitability of the center by proactively managing customer expansion requirements, negotiating client renewals, and closing the lead.
- Managing all the revenue streams of the center with a clear focus on the costs the Centre is incurring to be maintained and improve profitability.
- To make sure the center is running smoothly within the allocated budget with quality and streamlined products.
- Ensuring the team to focus on the allied product sales and customer service levels to ensure client satisfaction levels are as targeted.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
- Developed strong relationships with vendors, ensuring timely deliveries and quality products.
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
- Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
- Ensured compliance with all legal, industry, and organizational regulations by implementing rigorous internal controls and monitoring systems.
- Mentored junior staff members, enhancing their professional growth and development within the company.
Assistant Manager
Peche Patisserie
Port Of Spain
07.2013 - 07.2015
- Worked as part of a dynamic team at Peche Patisserie to achieve the best customer service and daily operations.
- Inventory management and creating a team with different national's staff and different languages build a productive team. Responsible for working on sales products with floor and kitchen team to meet company targets.
- Attend to customer queries and provide appropriate solutions in a timely manner.
- Managed the New Year Evening function for the president of Trinidad and Tobago.
- Knowledge of creating day-to-day sale records, customer orders, customer records, and preparation of commercial offers.
- Coordination with internal and external stakeholders to minimize the effects of irregularities on daily operations.
Maitre'D'
Apsara Restaurant
Port Of Spain
01.2011 - 06.2013
- Assigned the tasks to support the sales team in recognizing and developing new sales ideas.
- Handled the tasks of contributing ideas for developing ongoing processes and workflow.
- Responsible for operating the department managing system requirements and timelines.
- Assigned the tasks of supporting, analyzing, and investigating the development of new features in supporting sales. I was responsible for handling and solving customer issues.
- Responsible for preparing and maintaining data and handled the tasks of contributing to other functional responsibilities of the origination.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
Guest Service Executive
Double Tree by Hilton
New Delhi
11.2010 - 12.2011
- Continuously updated knowledge on property offerings, promotions, and industry trends allowing for accurate information dissemination to guests.
- Implemented new strategies to streamline communication between departmental teams leading to smoother operations during events or promotions.
- Increased repeat bookings through attentive service and personalized follow-up communications with guests.
- Handled phone calls professionally while managing multiple lines simultaneously during peak times at the front desk.
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Participated in hotel initiatives aimed at improving sustainability measures which contributed to a greener guest experience.
- Developed strong relationships with local businesses to promote the hotel's offerings, driving additional revenue from referrals.
- Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Scheduled and confirmed restaurant reservations for guests.
Guest Service Associate
Le Meridien
New Delhi
01.2004 - 11.2010
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Scheduled and confirmed restaurant reservations for guests.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Upheld hotel policies and procedures by providing high level of customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Education
MBA - Operations and Marketing
Swami Vivekanand University
Meerut, Uttar Pradesh 01.2019 - 01.2021
Bachelor of Art -
Sabarmati University
Ahmedabad 04.2013 - 01.2016
Senior Secondary (12th) -
U.P Board Allahabad
Tarabganj, Gonda, Uttar Pradesh 01.1999 - 01.2001
Secondary (10th) -
U.P Board Allahabad
Tarabganj, Gonda, Uttar Pradesh 01.1998 - 01.1999
Skills
Team training and development
Human resources management
Program administration
Analytical skills
Process improvements
Team player
Financial administration
Risk management
Organizational development
Relationship building
Training and development
Strategic planning
Budget analysis
Goal setting
Operations oversight
Performance improvement
Certification
Incubator Capabilities Enhancement Program, Atal Innovation Mission (AIM) and iCREST, Bill & Melinda Gates Foundation (BMGF) & Wadhwani Foundation, 12 weeks
Timeline
General Manager
IIT Mandi Catalyst
12.2022 - Current
MBA - Operations and Marketing
Swami Vivekanand University
01.2019 - 01.2021
Asst. General Manager
Atal Incubation Centre- BIMTECH
02.2018 - 11.2022
Hub Manager
Innov8
03.2016 - 01.2018
Assistant Manager
Peche Patisserie
07.2013 - 07.2015
Bachelor of Art -
Sabarmati University
04.2013 - 01.2016
Maitre'D'
Apsara Restaurant
01.2011 - 06.2013
Guest Service Executive
Double Tree by Hilton
11.2010 - 12.2011
Guest Service Associate
Le Meridien
01.2004 - 11.2010
Senior Secondary (12th) -
U.P Board Allahabad
01.1999 - 01.2001
Secondary (10th) -
U.P Board Allahabad
01.1998 - 01.1999
Similar Profiles
ANSHUL SRIVASTAVAANSHUL SRIVASTAVA
Software Engineer/Project Associate at IIT MandiSoftware Engineer/Project Associate at IIT Mandi
CHANDRAJ CHANDELCHANDRAJ CHANDEL
Internship Trainee at IIT MandiInternship Trainee at IIT Mandi
CHANDRAJ CHANDELCHANDRAJ CHANDEL
Internship Trainee at IIT MandiInternship Trainee at IIT Mandi