ANIL KUMAR SINGH
Uttar Pradesh
Summary
Dynamic Service Manager at MD Power with a proven track record in enhancing customer satisfaction and team performance. Skilled in service quality management and team leadership, I successfully implemented strategies that elevated service ratings. Adept at resolving complaints and fostering a culture of excellence, I ensure compliance with regulations while driving operational success.
Overview
2026
2026
years of professional experience
Work History
Service Manager
MD Power
2019 - 03.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
MIS
Power HF
04.2011 - 03.2018
- Defined volunteer mission and standards in partnership with leadership staff.
- Took part in environmental projects within State and created technical reports for submission to regulatory organizations.
- Identified issues and opportunities to better serve residents and support organization's mission.
- Completed in-depth research into tax issues affecting Type activities to offer expert advice and accurately prepare submissions.
Education
Bachelor of Arts - Hindi, History, Political
Chatrapati Shiva Ji Maharaj Kanpur
Prayagraj 06.2019
Skills
- Culture development
- Supply procurement
- FLUENT IN LANGUAGE
- After-sales support
- Office administration
- MS office
- Regulations compliance
- Mechanical diagnostics
- Team leadership
- Reliable and responsible
- Preventive Maintenance
- Service quality management
- Customer service
Timeline
MIS
Power HF
04.2011 - 03.2018
Service Manager
MD Power
2019 - 03.2025
Bachelor of Arts - Hindi, History, Political
Chatrapati Shiva Ji Maharaj Kanpur
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