Anil Kumar Tiwari

• Through training on wheels (TOW) Provider training to new joiners and experienced personnel located at different regions in India
• Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation on refrigeration products, Air conditioning ,Water Purification
• Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
• Identified gaps in staff skills and created or suggested learning experiences to close gaps.
• Developed and implemented updating training programs for more than 1000 employees.
• Liaised between executives and entry-level workers, facilitating smooth communication.
• Worked with departmental management to create individual training plans for service staff.
• Provided training to new joiners and experienced personnel located at different regions in north India
• Created e-learning module for digital learning.
• Monitored growth and development of individual soft skills.
• Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.

• Looking over all matured calls which are not resolvable by junior technicians
• Provide training to all new joiners
• End to end repair and maintenance of AC, Refrigerator and Washing Machines
• Supervising technician works

• Coordinated customer service initiatives and staff training.
• Implemented new operational procedures to enhance customer experience.
• 
  
• Resolved customer complaints in a timely manner.
• Prepared monthly reports on branch performance metrics.
• Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
• Recruited, interviewed, and trained new employees as needed.

Developed strategies to improve customer service, reduce costs, and increase the efficiency of operations.

• Developed budgeting plans for each department based on projected revenue growth.
• Negotiated terms of agreements when necessary in order to secure better pricing or services from vendors and suppliers.
• Trained staff on new procedures or processes related to their job functions.
• Created reports outlining operational performance metrics for senior management review.

• Maintaining the HVAC condition and maintaining the smooth functioning of HVAC parameters.
• 
  
• Maintained accurate records of employee attendance, overtime hours worked, inventory levels.
• Conducted regular meetings with department heads to review progress towards set objectives.
• Facilitated communication between workers at different levels of the organization.
• Monitored plant performance metrics, such as throughput, quality, cost, and safety.
• Created reports detailing plant performance indicators such as labor costs or output rate.
• Negotiated contracts with vendors for materials needed for production operations.