Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Anilkumar Yerramani

Kadapa

Summary

Customer-focused with over 1 year of experience providing technical assistance, resolving customer issues, and improving service processes. Strong in customer communication, and collaborative problem-solving within fast-paced environments.

Overview

1
1
year of professional experience

Work History

Associate Software Engineer

Support Engineer
Hyderabad
11.2022 - 02.2024
  • Provided technical support to customers through phone and email, ensuring timely issue resolution.
  • Analyzed recurring customer issues and contributed to long-term solutions.
  • Collaborated with internal teams to enhance customer service processes.
  • Created and maintained knowledge base articles for frequently asked questions.

Education

B.Tech - Civil Engineering

Kandula Obulareddy Memorial College of Engineering
Kadapa

Intermediate - MPC

A.P. Model College
Kadapa

SSC -

Z.P. High School
Kadapa

Skills

  • Customer relationship management
  • Customer support and service
  • Client requirements
  • Requirements gathering

Languages

  • English
  • Hindi
  • Telugu, Native
  • English, Intermediate
  • Hindi, Elementary

Languages

Telugu
First Language
English
Intermediate
B1
Hindi
Elementary
A2

Timeline

Associate Software Engineer

Support Engineer
11.2022 - 02.2024

B.Tech - Civil Engineering

Kandula Obulareddy Memorial College of Engineering

Intermediate - MPC

A.P. Model College

SSC -

Z.P. High School
Anilkumar Yerramani