Customer-focused with over 1 year of experience providing technical assistance, resolving customer issues, and improving service processes. Strong in customer communication, and collaborative problem-solving within fast-paced environments.
Overview
1
1
year of professional experience
Work History
Associate Software Engineer
Support Engineer
Hyderabad
11.2022 - 02.2024
Provided technical support to customers through phone and email, ensuring timely issue resolution.
Analyzed recurring customer issues and contributed to long-term solutions.
Collaborated with internal teams to enhance customer service processes.
Created and maintained knowledge base articles for frequently asked questions.
Education
B.Tech - Civil Engineering
Kandula Obulareddy Memorial College of Engineering
Kadapa
Intermediate - MPC
A.P. Model College
Kadapa
SSC -
Z.P. High School
Kadapa
Skills
Customer relationship management
Customer support and service
Client requirements
Requirements gathering
Languages
English
Hindi
Telugu, Native
English, Intermediate
Hindi, Elementary
Languages
Telugu
First Language
English
Intermediate
B1
Hindi
Elementary
A2
Timeline
Associate Software Engineer
Support Engineer
11.2022 - 02.2024
B.Tech - Civil Engineering
Kandula Obulareddy Memorial College of Engineering