

Senior Software Engineer with three years of hands-on experience providing end-to-end application support for Verizon's Virtual Network Service Platform (VNSP). Skilled in incident management, troubleshooting through SSH (Putty), analysing microservice logs, and validating API workflows using Postman and Swagger. Experienced in working with SQL, Scrub IT, and Oracle SQL Developer for data validation, updates, and user access management. Strong background in handling AWS/Azure service orders, resolving Day-0 configuration issues, and ensuring accurate provisioning. Proven ability to collaborate with cross-functional teams, perform Root Cause Analysis (RCA), and support development teams through detailed technical analysis. Focused on delivering stable, efficient, and scalable application support solutions.