Anil RDV

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved cross-team collaborations and led KT sessions.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Defining service standards and guidelines as per global best practices, governance structures, and best practices for support processes & documentation that serve as benchmarks for excellent service
• Exceptional Incident, Problem, and Change management skills
• Proven track record of planning and performing changes in processes to achieve excellent CSAT(Customer Satisfaction)
• Working closely with customers on the technical requirements to provide solutions, identifying requirements including details required for product definition
• Expert in Monitoring setup for existing and new build servers
• Conducting various reviews, tracking the performance of projects for enhancing performance and quality of project delivery throughout the project delivery life cycle
• Driving the daily operations to ensure that the applications are up & running, managing multiple applications
• Change in the team model to achieve key business objectives such as enhanced customer focus, seamless end-to-end management, and integrated service capability. Interfacing with higher management for evolving strategic vision, driving change, infusing new ideas, and taking enterprise system performance & productivity to the next level.
• Developing competency among the team members; leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Interacting with team members to ensure the smooth progress of project work, ensuring adherence to quality norms throughout the implementation process.

• Accountable for 18+ team member support team on day-to-day operations, staffing and performance.
• SME knowledge both business and functional.
• Driving ticket priorities with the teams and stakeholders to meet SLAs.
• Performance management of team members.
• Ownership of closing any process gaps or identify opportunities to improve team efficiency.
• Initiated automation opportunities.
• Created various dashboards to ease monitoring of health of environment.
• Implemented proactive process to identify issues before users by setting up alerts.
• Proactively escalating challenges to Service Operations Director and Client Operations Lead.
• Critical resource to identify automation opportunities and process streamline.

• Working in Oracle as a Senior Software engineer which involves product support for Oracle Exalogic cloud Software, PCA, OVM, Middleware stack etc.
• Involved in providing technical solutions to Exalogic customers and assisted them in implementing those solutions.
• Testing compatibility of various products over Exalogic and to work on issues.
• Providing support to vast customer base running on Oracle Exalogic Elastic Cloud Software and customers running their environment on Oracle Private Cloud Appliances.
• Providing support to customers by troubleshooting unexpected issues faced in day to day business as well as proactive support for PSU upgrade activity.
• Collaborating with internal technical teams as and when needed and drive issues to resolution in those environments.
• Work with development via bugs and resolving the complicated issues for the customer.
• Working remotely with customer over webex, Zoom etc.

Witnessed the transition to the DevOps era. Handled positions like L2/L3, production support, release manager, build engineer, and DevOps engineer.

Played around the whole Infra layer by building and maintaining environments.

• Worked on informatica, Abinitio and Control-M as L2.

• Worked as a Java developer , RIM and Blackberry.