Anil S Gupta

Accomplished professional with 15 years of expertise in reporting, data analytics, and data visualization. Managed international stakeholder relationships for 8 years. Proficient in data cleaning, processing, insights generation, and database understanding. D365 administration for 24 countries. Seeking to leverage experience for global data-driven excellence.

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Developed and implemented standards for staff to provide consistent service to customers.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Liaised between customers and organization with particular focus on working with sales department.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Developed new employees and on-going performance assessment of current employees.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Established performance and service goals and held associates accountable for individual performance.
• Created training guides and in-person and online training courses to improve customer user experience in D365 environment.

• Analyzed problematic areas to provide recommendations and solutions.
• Performed business research and financial analysis.
• Monitored and managed staff performance to attain target metrics both individually and team unit.
• Created monthly forecast templates and resource management allocations for approved projects.
• Monitored technology use and program functionality, updating programs and making changes to enhance output.
• Exceeded customer requirements with accurate and deliverable solutions.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.

• Understood analytics and progress conveying results and data quality to team members and management.
• Provided reporting and technical expertise for maintenance of organizational processes.
• Clearly assimilated new information to department highlighting specific data needs and actionable insights.
• Supervised and trained staff providing leadership and supportive working environment.
• Managed data analysis and reporting process for the Western Region which includes 4 states from the west