Sweeti Jain
Jaipur
Summary
Goal-oriented Retail Sales Officer with proven expertise in customer relationship handling, negotiation, and data management. Committed to enhancing client satisfaction and driving sales performance in retail banking.
Overview
5
5
years of professional experience
Work History
Retail Sales Officer
HDFC Bank Ltd.
Jaipur
05.2023 - Current
- Managing customer relationship activities.
- Handling retail banking services, client negotiations, and Loan Account Management.
- Handling multiple products like Personal Loans,Business Loans, General Insurance,Gold Loan etc.
- Ensuring compliance with HDFC’s customer service.
- Tracked sales performance against targets set by management.
Process Associate
Genpact India Pvt ltd.
Jaipur
01.2021 - 05.2023
- Performed accurate data entry and record management.
- Handled settlement negotiations and customer queries.
- Maintained high-quality service delivery and data accuracy under strict timelines.
Education
Master of Arts (M.A.) -
MDS University
Ajmer, RajasthanBachelor of Arts (B.A.) -
MDS University
Ajmer, RajasthanSkills
- Leadership and Team Management
- Customer Relationship Handling
- Negotiation and Communication Skills
- Data Management and MS Office
- Problem Solving and Decision Making
- Banking Product and Sales Knowledge
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Languages
- Hindi, Fluent
- English, Intermediate
Personal Information
- Date of Birth: 06/09/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Retail Sales Officer
HDFC Bank Ltd.
05.2023 - Current
Process Associate
Genpact India Pvt ltd.
01.2021 - 05.2023
Master of Arts (M.A.) -
MDS University
Bachelor of Arts (B.A.) -
MDS University