Anima Rai
Kolkata
Summary
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations. Offering strong communication and problem-solving skills, eager to learn and excel in customer-driven environment. Delivers understanding of effective communication techniques and ability to quickly grasp new systems and processes. Ready to use and develop problem-solving and interpersonal skills in Customer Support Specialist role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Customer Service Associate
Amazon Development Centre Pvt. Ltd.
08.2020 - Current
- Responded to website and email inquiries to maintain customer satisfaction and generate positive reviews.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Developed customer service processes to improve customer satisfaction.
- Helped customers navigate website to order online for added convenience and access to larger inventory.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Conducted customer service training sessions for new team members.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted clients with product questions to facilitate online ordering process.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Trained in handling Overseas and different region customers over chat.
- Handled proficiently Business customers.
- Handled different sites on chat,email for UK,Saudi Arabia,India.
Education
MBA - Human Resources Management
08.2023
Graduated - Bachelors of Business Administration
04.2020
Skills
- Process Transactions
- Management Abilities
- Information Updates
- Performance Feedback
- Best Practices Management
- Billing Adjustments and Refunds
- Team Player
- Public speaking
Certification
- Tally: ICA certified training Tally (GST).
- Advance Excel.
- HR Management and Analytics by IIMK
Languages
English
Hindi
Bhojpuri
Bengali
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTimeline
Virtual Customer Service Associate - Amazon Development Centre Pvt. Ltd.
08.2020 - Current
NMIMS Global Access School For Continuing Edu. - MBA, Human Resources Management
NSHM Knowledge Campus,Kolkata - Graduated, Bachelors of Business Administration
- Tally: ICA certified training Tally (GST).
- Advance Excel.
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