Anima Mongsrang Sangma
Pune
Summary
Dynamic Senior Customer Service Representative with a proven track record at ADP Private Limited, excelling in payroll administration and customer relationship management. Adept at resolving complex issues and enhancing client satisfaction, I effectively collaborate across departments to deliver tailored solutions, ensuring compliance and fostering strong client relationships in high-stakes environments.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Senior Customer Service Representative
ADP Private limited
Pune
11.2024 - Current
- Assisted clients with inquiries about payroll and benefits processing.
- Resolved customer issues using ADP software and tools efficiently.
- Educated clients on product features and updates during support calls.
Customer Service Representative
Capita private limited
Pune
01.2023 - 11.2024
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guidance to enhance customer experience.
- Managed customer accounts and updated records accurately in the system.
- Maintained a positive attitude while dealing with challenging customer situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Wealth Management Associate
ICICI bank LTd
Guwahati
01.2020 - 06.2023
- Assisted clients in understanding investment options and wealth management strategies.
- Collaborated with financial advisors to develop tailored investment portfolios.
- Conducted market research to identify emerging trends and opportunities.
- Managed client inquiries and provided timely responses regarding account status.
- Supported compliance efforts by ensuring adherence to regulatory requirements.
Education
Master of Arts - Sociology
University of Science And Technology,Meghalaya
Ribhoi 07.2015 - 07.2017
Bachelor of Arts - Sociology
St Edmund’s College
Shillong 06.2012 - 06.2015
Women’s College
Shillong Swift For Executives Using Microsoft Word , Excel And Power Point 2007 - Microsoft Office
NIIT
06.2010 - 06.2010
Skills
- Payroll administration
- Customer relationship management
- Get things done with multiple departments involved
- Dealt with highest level of customers in banking platform
Languages
English
First Language
Hindi
Beginner (A1)
A1
Certification
- Certified on PC fundamentals and Internet basics
- Certified with a specialisation in Banking sales representative
Timeline
Senior Customer Service Representative
ADP Private limited
11.2024 - Current
Customer Service Representative
Capita private limited
01.2023 - 11.2024
Wealth Management Associate
ICICI bank LTd
01.2020 - 06.2023
Master of Arts - Sociology
University of Science And Technology,Meghalaya
07.2015 - 07.2017
Bachelor of Arts - Sociology
St Edmund’s College
06.2012 - 06.2015
Swift For Executives Using Microsoft Word , Excel And Power Point 2007 - Microsoft Office
NIIT
06.2010 - 06.2010
Women’s College