Experienced Cluster Head of HR with 24 years of leadership, ready for the Head HR role. Collaborating with C-suite executives to achieve organizational goals. Results-driven professional leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent.
Strategic Human Resource Management & OD Interventions: Developed and initiated goal-setting initiatives and leadership development programs, enhancing employee efficiency and boosting team productivity through effective reward management and succession planning alignment
Realigned HR policies with organizational objectives; conducted change management cycles that increased policy adherence and increased uptick in employee engagement and improvement in internal promotion rates for diverse candidates
Engaged with Global HR team to gain insights into international labour regulations and cultural management; optimized HR practices, achieving improvement in global workforce integration and compliance
Talent Acquisition and Talent Management: Collaborated with central talent acquisition to reduce time-to-hire, accelerating organizational growth and enhancing hiring efficiency through strategic manpower planning and budgeting
Created an advanced Succession Planning and Global Competency Framework, aligning closely with business priorities; boosted individual development needs and accomplished a rise in employee retention
Pioneered talent discussions and succession planning processes, increasing leadership pipeline readiness and reducing critical role vacancy periods within 6 months
Diversity, Equity, and Inclusion (DEI): Championed DEI initiatives, driving increase in cross-functional collaboration and enhancing workplace inclusivity through focused workshops and inclusive policy changes
Directed comprehensive policy reforms that drove an uplift in employee satisfaction scores and increase in retention rates among underrepresented groups, fostering a more inclusive workplace
Compensation Management & Employee Benefits: Orchestrated the establishment of comprehensive compensation and benefits protocols; conducted periodic health evaluations, ensuring competitive benchmarking and internal parity, thereby enhancing talent acquisition efficiency
Created data-driven compensation frameworks through internal and external benchmarking, empowering senior management with actionable insights, and achieving inspire to hire skilled talents
Executed a comprehensive compensation restructuring initiative using detailed market analysis; boosted in increase in employee morale and employee referral scheme to attract new talents
Performance Management System: Instituted role-specific competency models and comprehensive performance management frameworks, integrating role-specific competencies and KRA metrics; enhanced accountability and achieved a 30% improvement in group goal achievement
Optimized the digital appraisal system through continuous enhancements and stakeholder feedback, achieving boost in process transparency and strategic alignment
Revamped the performance review process, incorporating real-time feedback and data-driven insights, resulting in increase in employee satisfaction and alignment with company goals
HR Operations and Organizational Integration: Orchestrated sustainability integration into HR processes; facilitated reduction in office waste and supported the company's environmental objectives, enhancing overall corporate social responsibility
Innovated a reward and development framework combining bonuses and career growth plans, and improving key performance metrics by 18% within one year
Launched Employee Connect Initiatives, fostering communication and trust within the organization; achieved employee satisfaction and facilitated seamless integration post-merger, enhancing overall organizational culture and transparency
Introduced executive development programs and advanced leadership coaching techniques; facilitated 10+ workshops and cross-team training sessions, leading to improvement in leadership competencies, reduction in skill gaps and increase in team efficiency
Launched comprehensive mentorship programs, to impart employee’s skill and enhancing organizational effectiveness through intended development of High-Potentials and Fast Trackers
Orchestrated HR budget oversight and comprehensive financial planning, evaluating quarterly and annual projections; ensured precise budget adherence, delivering critical updates to stakeholders, driving strategic decisions, and achieving a 98% on-target spend rate
Developed and put in effect strategic HR financial models to predict future requirements; reallocated resources smoothly, resulting in reduction in operating costs and increase in departmental efficiency
Engaged in ISO certification processes standards for: ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, ISO 27001:2022, BRC Packaging Issue 5, OHSAS 18001:2007, HACCP, SEDEX, SMETA 5.0, URSA, and HIRA.
General Manager – People
CWC(NS) L CWC(NS) L A D.P. World
NAVI MUMBAI
11.2016 - 10.2021
Coordinated employee training activities to ensure adherence with organizational policies and procedures.
Evaluated potential candidates through interview assessments in support of the recruitment process.
Executed comprehensive management of daily business operations encompassing budgeting, staffing, scheduling, inventory control along with delivering exceptional customer service and driving sales.
Developed and executed strategies to increase operational efficiency, decrease expenses, and optimize client contentment.
Created strategic employee recognition programs that fostered motivation and alignment with organizational objectives.
Guided and supported subordinate managers to promote cooperation across the organization.
Established and maintained open lines of communication for streamlined operations.
Held regular progress review meetings with senior management team to discuss established objectives.
Created a positive work environment through the implementation of collaborative team building initiatives.
Implemented effective measures to adhere to applicable laws, regulations, and industry standards in operations management.
Identified areas of improvement in existing business practices and worked with cross-functional teams to create actionable plans for implementation.
Streamlined operations through the centralization of data, payroll, and accounting programs resulting in improved time management and employee productivity.
Created and monitored schedules to ensure adherence to budget.
Delivered comprehensive training on job responsibilities, company policies, and standard operating procedures to staff members.
Implemented disciplinary measures for employees with verbal and written warnings.
Ensured compliance with company policies and government regulations to prevent and detect rule violations, safeguarding the organization from fines and lawsuits.
Conducted employee evaluations for effective feedback and recognition of excellent performance.
Provided leadership, insight, and mentoring to orient newly hired employees with comprehensive knowledge of company programs.
Mitigated business risks through close collaboration with staff and performance evaluation.
Provided structured HR consulting services for clients in their organizational developments and changes.
Utilized strong interpersonal abilities to resolve issues and effectively communicate, resulting in the development of long-term client partnerships.
Senior Manager HR
Air Works India Engineering Pvt Ltd.
Mumbai, Delhi, Chandigarh, Hyderabad
06.2012 - 02.2015
Ensured compliance of Human Resources system processes and procedures with company policies.
Drafted technical documentation for the purpose of providing instructions on how to use various HR systems applications and modules.
Collaborated with IT teams to develop new integrations for existing HR systems applications and modules.
Collaborated with leadership to develop strategies for measuring performance, enhancing employee development, and implementing compensation plans.
Led initiatives to optimize operational efficiency through the direction of HR programs, policies, and processes.
Proactively advised and guided employees on best practices to achieve desired work environment and performance.
Conducted thorough investigations of workplace issues, maintaining professionalism and sensitivity towards all parties involved. Provided detailed incident reports to senior executives.
Managed all aspects of HR operational activities to optimize employee performance.
Conducted exit interviews and documented discussed information with employees.
Delivered HR consultation services to leadership and department heads.
Managed sensitive employee and company data ensuring strict confidentiality and discretion.
Initiated employee evaluation process and recommended policy changes to enhance staff readiness.
Conducted candidate interviews and facilitated onboarding, orientation, and benefits processes to enhance top talent identification.
Provided guidance on HR policies, union negotiations, and business strategy implementation to leadership and personnel.
Conducted interviews and facilitated onboarding, orientation, and benefits processes to enhance talent identification.
Compiled reports accurately to provide management with relevant information in compliance with policies and procedures.
Advised leadership and personnel on HR policies, union negotiations, and implementing business strategy.
Implemented wellness plans to enhance employee well-being, foster positivity, and optimize efficiency.
Addressed policy infractions through handling employee discipline and termination.
Liaised with both management and employees to facilitate effective communication of work-related information, adjustments, and grievances.
Provided regular reports on workplace health and safety compliance to superiors.
Aligned HR policies with federal and local regulations.
Scheduled meetings with employees to discuss and resolve concerns and grievances.
Conducted and reviewed employee performance to drive enhanced productivity.
Launched innovative incentive program targeting low turnover rates in a highly competitive market.
Strategically negotiated to reduce liability by 82% in two vital EPFO 7A cases, cutting financial exposure from INR 5.35 Crore to INR 94 Lakhs.
Negotiated complex union agreements, drafting precise Memoranda of Settlement under Sec 12 (3) and 18 (1); mitigated conflicts, ensured 100% labour law compliance, and reduced potential disputes, achieving annual cost savings of INR 13 Crore.
Closed 22 out of 24 enduring legal cases in Labor and Industrial Court, considerably reducing legal liabilities and saving the company INR 20 Crore in potential settlements and legal expenses.
Led crisis response for three onsite plant murder incidents, working closely with medical and police teams to ensure deceased were managed appropriately; reduced incident response time.
Closed 16+ long-term union settlements along with one Ex-gratia and bonus agreement, enhancing company-employee relations and achieving a 25% reduction in grievance cases till date.
Strategized and applied a VRS management plan, merging six manufacturing facilities; retained 350 jobs, boosted resource utilization and reduced fixed costs within one fiscal year.
Conducted thorough examinations into conflicts and integrity issues, initiating strategies that decreased fraud cases and fortified internal controls, considerably improving the organization's trustworthiness and market reputation.
Mediated five critical plant fatality cases through strategic negotiations with families, unions, and political parties, minimizing legal risks and maintaining operational stability.
Awards
Best Departmental Award for implementing Best HR & ER Practice at Air Works India Engineering Pvt. Ltd :2012
Founders Award for exemplary performance and demonstration of the HR Values at Air Works India Engineering Pvt. Ltd.:2013