Sports
ANIMESH AGRAWAL
Team Leader
Durg
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team Leader
Etech Global Services
12.2022 - Current
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Assistant Team Leader
Etech Global Services
02.2022 - 11.2022
- Delegated daily tasks, addressed employee questions and resolved scheduling .
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Assistant Team Lead - Intern
Etech Global Services
02.2021 - 01.2022
- Work along with team as a leader and connect with team members to bring out the best performance from them and acheive goals from the client with good remarks, also to manage a team of 10-15 in an online chat department and drive out sales to meet and surpass goals for required KPIs.
Customer Experience Specialist
Etech Global Services
07.2018 - 01.2021
- To handle queries over the online chat platform and provide possible resolution and target new customers to close the sale and generate revenue for the client and meet the goals for the required KPIs
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
Bachelor Of Engineering - Mechanical Engineering
Chhatrapati Shivaji Institute of Technology
Durg 07.2014 - 05.2018
XII - Mathematics And Computer Science
Vishwadeep Senior Secondary School
Higher Secondary
Durg 04.2013 - 04.2014
X - Science
Vishwadeep Senior Secondary School
Durg 04.2011 - 04.2012
Skills
Organization and Time Management
Client Service/support
CRM tools (Zendesk, Zoho, Salesforce CRM, Confluence, Slack)
Key performance indicators (KPI)
Service Level Agreement (SLA)
Team Supervision
Problem-Solving
People Management
Performance Improvement
Certification
L3 Remarkable Certified Coach Etech
Interests
Cooking
Binge Watching
Music
Accomplishments
- Top Team of the month award during 2020-23.
Timeline
Team Leader
Etech Global Services
12.2022 - Current
L3 Remarkable Certified Coach Etech
08-2022
Assistant Team Leader
Etech Global Services
02.2022 - 11.2022
Assistant Team Lead - Intern
Etech Global Services
02.2021 - 01.2022
Customer Experience Specialist
Etech Global Services
07.2018 - 01.2021
Bachelor Of Engineering - Mechanical Engineering
Chhatrapati Shivaji Institute of Technology
07.2014 - 05.2018
XII - Mathematics And Computer Science
Vishwadeep Senior Secondary School
Higher Secondary
04.2013 - 04.2014
X - Science
Vishwadeep Senior Secondary School
04.2011 - 04.2012
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