Animesh Jain
Ghaziabad
Summary
Accomplished Technical Support Consultant with a proven track record at DIN Engineering Services LLP, excelling in delivering exceptional customer service and technical guidance for Adobe products. Skilled in performance optimization and product testing, consistently exceeding customer expectations. Demonstrates strong problem-solving abilities and up-to-date technical knowledge. Skilled at understanding customer needs and offering clients easy-to-understand guidance and actionable advice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Consultant
DIN ENGINEERING SERVICES LLP
08.2022 - Current
- Provided Technical Support directly to Individual and Teams Subscription customers for products such as Photoshop, Lightroom, Creative Cloud and Substance 3D Suite.
- Provided complete end to end support for issues ranging from Installation and Launch queries to Performance optimization, Hardware recommendations and How-to queries.
- Actively engaged in guided and self learning opportunities to maintain proficiency in product features as they evolved.
- Contributed to the successful launch of new products by thoroughly testing features and providing insightful feedback for improvements, such as Adobe Answers and RFT.
- Maintained up-to-date knowledge of technologies, and best practices to provide informed guidance during consultations with clients.
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
Sr. Asso-Technical Support Officer
TECH MAHINDRA LIMITED
12.2018 - 11.2019
- Managed installation schedules for Fiber Internet & VOIP lines for AT&T Fiber Business Connections as requested by field technicians and customers.
- Managed Business connection specifications such as VOIP numbers and Fiber bandwidth as requested by field technicians and customers
Education
Bachelors in Engineering - Electronics And Communications Engineering
Thapar University
Patiala2017
Skills
- Hardware Configuration and Assembly
- Operating System and Software Installation
- Software Activation & Application support
- Technical Troubleshooting for macOS and Windows
- Network Troubleshooting
- Cloud VPS and Domain Mail Server Setup
Certification
- Adobe Certified Professional in Visual Design using Photoshop. Granted status on 28th August 2023 through to August 2026.
Timeline
Technical Support Consultant
DIN ENGINEERING SERVICES LLP
08.2022 - Current
Sr. Asso-Technical Support Officer
TECH MAHINDRA LIMITED
12.2018 - 11.2019
Bachelors in Engineering - Electronics And Communications Engineering
Thapar University
- Adobe Certified Professional in Visual Design using Photoshop. Granted status on 28th August 2023 through to August 2026.
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